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Business Profile

Chimney Repair

Capitol Chimney Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21695564

    I am rejecting this response because:

    The company has not resolved the issue. There are multiple ways we would be satisfied with the resolution and they have not offered any. So I hope that other customers are aware of this if they work with them. We still have a pending complaint that we requested a review of our chimney/fireplace, and their work they quoted us was insufficient to address the original request so the work is not complete. I think other customers should ensure that they get other quotes from other companies so they can get a comprehensive view of what needs to be done to make their fireplace safe. This companys inspection was not comprehensive and is trying to extract more money from us for what was originally requested. The issue will be resolved once they finish the work or they adjust the balance. Otherwise its unethical the way they are conducting business and I hope other customers are aware


    Regards,

    ***********************








    fe, and they refuse to give us our deposit back. If they dont want to complete the work to make the fireplace safe and useable, then we would like the balance to be waived or we would like them to finish the work to make the fireplace safe.

    Business Response

    Date: 05/20/2024

    Hi,

    Please review the attached response to the customer complaint.

    We have also attached the following to supplement our response:

    -Customer's Original Estimate

    -Customer's Invoice - Due

    -Communication via Email with the customer since 2022

    -********************** Terms & Conditions as agreed upon by the customer in 2022 when the estimate was accepted

    Thank you,

    *****

     

Capitol Chimney Service, LLC is NOT a BBB Accredited Business.

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