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Business Profile

Computer Software

Helium

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I attended a Helium10 boot camp where a rep gave us a code to use for a free month of Helium 10 access in April. However, on the following month, I was charged. I reached out to a support rep in May via your email and asked her to refund me the $99 and cancel the account. I was under the impression that was done as is clearly evident by me not using the account since then because it should have been closed! I have been literally fleeing for my life from domestic violence since May and I am now in a domestic violence shelter with my toddler. I just got the time to settle down and reconcile my accounts and I see a continued charge of $99 from Helium 10 from May, June, July, August, September, and October. I definitely need the refund back asap and mad that the rep did not honor my request then. I tried to contact customer support via chat but I am getting generic responses there and same generic push email notifications, which is very frustrating! The email associated with this account in dispute is *************@*****.***. I tried to call your support number to talk to a live person and the number is not in service!! Kindly refund and close this account ASAP because Helium 10 is not a company I would love to work with based on all this. Regards,***********************

Helium is NOT a BBB Accredited Business.

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