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Business Profile

Dentist

RCT Endodontics LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for RCT Endodontics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RCT Endodontics LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 25, 2023, I went to this establishment to have a root canal performed. I was told that my insurance company was in network and I paid approximately $357. I received a bill from them for $1200. They said that my insurance was not in network. I explained to them that this is not right, and I should not be responsible for this bill because I never wouldve had my service performed there if my insurance was not in network. I have sent emails and spoken with billing twice and both times, I was told that the office manager will contact me. Today, no one has followed up with me regarding this matter.

    • Initial Complaint

      Date:11/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been waiting for a claim to be completed for months after a visit on 06/09/23. Have yet to hear back. Left several messages to no avail. All I received was a balance-due bill after their billing department advised me that I would actually be receiving a credit for the amount I paid at the time of my appointment because they were backed up on claims. Now, I received a statement from my insurance where they charged the same service 3x, which demonstrates they were trying to pull more money from my insurance. I have reported fraudulent activity with my insurance, but I expect them to fix their system instead of trying to continue to send false claims.

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 13, 2022, I went to RCT Endodontics in Silver Spring for a root canal. I used **** Dental insurance as my primary insurance and was asked to pay a copay of $1,133.05. I received an Explanation of Benefits from **** indicating that my portion of responsibility was $1,010.3 and that they had mailed the check to RCT on 7/1/22. I called several times inquiring about the status of my refund as I am owed $122.75 and I was told they still have not received the check from ****. I called **** who told me that they indeed mailed the check on 7/1/22, but that it was not deposited. **** indicated that RCT would have to call them back to request that the check be reissued. During the last discussion, it was determined that RCT never received the check because they provided the wrong address and did not definitely indicate what proactive steps they took to resolve the issue. I am requesting intervention from the BBB as this matter has been pending now for more than 12 weeks. RCT should be able to work directly with GEHA to ensure that payment is received at a valid address and issue me the refund which is due. RCT seems unwilling to take responsibility for this issue and correct it.

      Business Response

      Date: 04/05/2023

      April 5, 2023 

      To Whom It May Concern: 

      *** ****** ******** ("Complainant") was seen at RCT Endodontics Silver Spring, Maryland, on June 13, 2022, for dental treatment. RCT Endodontics communicated that the Complainant would be responsible for paying $1133.05. After **** Insurance paid the claim on October 24, 2022, the Complainant received a refund of $122.75 on October 17, 2022. As a result, this matter has been resolved. Thank you. 

      Sincerely, 
      Angie J. 
      Human Resource & Compliance Director RCT Endodontics/Trident Endo 

      Customer Answer

      Date: 04/05/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The company states that the issue has been resolved. What they did not clarify was that it was completely their fault that they didn't receive payment from my insurance company as they listed the wrong address on their remittance. In the future, the company should be more efficient in resolving these types of billing errors when the customer was in compliance.  I appreciate the assistance from the BBB.

      Regards,

      *****************************

    RCT Endodontics LLC is NOT a BBB Accredited Business.

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