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Business Profile

Entertainment

AllBlk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

This profile includes complaints for AllBlk's headquarters and its corporate-owned locations. To view all corporate locations, see

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AllBlk has 2 locations, listed below.

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    • AllBlk

      8515 Georgia Ave Ste 650 Silver Spring, MD 20910

    • AllBlk

      3 Bethesda Metro Ctr Ste 1000 Bethesda, MD 20814-6347

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This past July I discontinued my subscription to ACORN TV. However they have continued to charge me $6.99 monthly for services maintaining the account is active under a former email account ******************** I have repeatedly informed them I did not activate the the account with that email. I request: 1)Full reimbursement of the $34.95. 2)Confirmation of the deactivation of the account with the ***************** address. 3)Confirmation my account using the *********************** email.

      Customer Answer

      Date: 12/28/2023

      Dear Sir/Madam,

      Just, as a update, in reviewing the matter further my records show that I began my ***** TV subscription on March 2, 2019, have never used the ************* email for the subscription and have always used the ***********************  email. So, someone else has been using my personal data to stream *****, which means ***** TV has been hacked/breached.

      Be assured, your assistance in this matte is greatly appreciated.
      Sincerely,

    • Initial Complaint

      Date:12/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my allblk subscription 09/13/23 and I'm still being charged monthly for the subscription. I received an email confirmation on 09/13/23 that the subscription was cancelled but I'm still being charged monthly for the subscription.

    • Initial Complaint

      Date:11/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/23/23 I signed up for a subscription to Allblk, I canceled the subscription on 10/23 here it is 11/15 and they have tried to charge my card on 4 different occasions after i have call them and they have told me that the subscription is canceled in their system so why are they charging me. The most recent call I was asked 3 different times why I want to cancel the subscription.

      Business Response

      Date: 11/17/2023

      We can confirm that your Allblk subscription has been canceled and no further charges will be attempted towards your account. 

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my account and I'm waiting on a response for a refund. No one has contacted me back.

      Business Response

      Date: 11/13/2023

      8 days ago (Sun, 5 Nov 2023 at 6:37 AM)

      To:**********************
      Hello ***************************,

      We can confirm that your ALLBLK membership under this email address is now canceled so you will not be billed in the future.

      We have also issued a refund for your most recent charge. Depending on your bank or credit card company's processing, it may take up to 10 business days.  If you do not see the refund after 10 days, please reach out to us directly.

      Best wishes,
      ALLBLK Team

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my TV subscription back in August 27, 2022. I have an emailed showing proof I cancelled it. This company continue to charge my credit card 59.99 for yearly service. Now I’m in a dispute with my credit card company because of their lack of standing by their word. I want my service cancelled!!

    • Initial Complaint

      Date:09/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled this subscription on Aug 31, 2023. I received two emails to confirm this. On Sep 16, they billed me again. I reached out to my bank to stop payment and to see if I need to do anything else. I then reached out to AllBlk, via email, to inform them of their shenanigans. They sent me another email, Sep 26, 2023, informing me that they had cancelled it again. My bank just informed me that they send notification to AllBlk to stop billing my card but that I may need to get fraud involved. I need my money back and I do not want to have anything else to do with this company. Who would have known that I company that falls under the umbrella of BET would do this to their customers. They had sent me this: This is a reminder that your trial for ******* (ALLBLK) on ****** Play will end on Aug 31, 2023. You'll be automatically charged as described below to the payment method provided unless you cancel before then. You can cancel anytime and see upcoming charges in Subscriptions on ****** Play. Learn how to cancel.Summary Next payment$5.99/month (plus any taxes)Payment dateAug 31, 2023 So, IF that is true, they would have charged me $5.99! Where is this bogus $64.79 coming from? At any rate, I need my money back and I will not subscribe to anything, in the future, that has to do with this company.

      Business Response

      Date: 10/24/2023

      We want to apologize for the inconvenience this has caused you! Our records show that your subscription has been canceled, and a full refund was processed on September 26th, 2023. If you have any other questions or concerns,  please let us know.

    • Initial Complaint

      Date:06/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a free 7 day trial that resulted in a yearly subscription of about $60. Shortly thereafter I started being kicked out of the app when attempting to watch shows. I reached out multiple times doing help desk tickets and aside from promises to help, nothing was done. It has been 4 months since signing up and at least 3 months since reaching out for help. I sent in the requested information to help diagnose the issue and still have nothing to show for it. I would just like to get my refund and cancel the subscription.

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Horrible platform and service. They don't put up their promised content on time and refuse to give refunds when they don't add the content you are paying for. When you reach out they completely shrug you off and tell you to get over it and wait

      Business Response

      Date: 05/20/2023

      We would like to apologize for the inconvenience the late upload of content has caused you! Our records show that we have provided you with a free month for the inconvenience this has caused! Please let us know if you need any further assistance with streaming our channel. 

      Customer Answer

      Date: 05/21/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a month subscription mid January to watch Love after lock up. This is the only show I wanted to watch on this app. When I clicked on the show title, the entire app closes out. There is no error. I have tried troubleshooting by rebooting my ****, logging on, deleting the app and readding it to no avail. I reached out to ALLBLK on 1/21. They were very responsive how ever my problem was never fixed. It has been about a month, my subscription is about to end and I haven’t been able to watch the only show I want to watch on the app. I was not reimbursed nor could I get another month for not being able to use the app. I’m highly disappointed. I only wanted to watch my show. But now I wasn’t able to watch it and I’m also now out of money. I really just want a resolution but if that isn’t possible I would at least want to warn another person. SAVE YOUR MONEY! I would not recommend this app to any not even to watch on your phone. If you can use any other app but this one.

      Business Response

      Date: 03/06/2023

      We're sorry to hear that you have been unable to watch Love after Lockup on ****. We would be happy to assist you if you would call us at ************ so we can help get you streaming! 

    • Initial Complaint

      Date:12/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a free trial with AllBlk canceled and it said you can get a free month so you won’t leave. I cancelled on Dec 03 , 2022 and there still trying to take out money on Dec 09, 2022. I put in 3 tickets no response. I’m gonna have to close my bank account so ALLBLK won’t steal my money. Scammers

      Business Response

      Date: 12/29/2022

      Hello ************,

      Thank you for following up. Our apologies for the delay and any inconvenience you may be currently experiencing. 

      We can confirm that your ALLBLK membership under this email address has been canceled so you will not be billed in the future. 

      Your subscription expired on 12/15/2022. 

      We're glad you decided to try ALLBLK. Please let us know if you have any other questions or if you decide you'd like to start a subscription again.

      Best wishes,
      ALLBLK Team

    AllBlk is NOT a BBB Accredited Business.

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