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Business Profile

Hardscaping

K'Mar Hardscapers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardscaping.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 7,2023, I contacted ********************************* from K'Mar Hardscapers, LLC concerning several loose bricks on my brick paver patio. This patio was installed,by K'Mar Hardscapers, LLC on May 19, 2022, costing me $15,200.00. There is a three (3) year warranty included to repair any damage. Unfortunately, **********************, only responded by text and one phone call, giving me several excuses for not making the time to repair the loose bricks. For, example,he contacted me on June 8th, requesting me to text him photos of the damage and I did. June 10th,he texted me to give me an outrageous price on sealing patio/power washing and Pergola/gazebo installation that I previously requested. However, I stated that I just want my loose bricks repaired. On June 13th, two days later, ***** stated that he will be sending a gentleman to do the repair work. I waited until June 28th to follow up with *****, and he did not respond until July 1st. He stated that they have been working out of the area and it's difficult to stop by. Nevertheless, he stated that he will be in the area by the end of the week and of course, he did not show up. I called his phone today, July 19th and no answer or return phone call.I have been very patience and hopefully, I will be able to get the support I need from BBB to solve this issue soon. Please reply at your earliest convenience sir or ma'am.

    Business Response

    Date: 08/02/2023

    The repairs have been done a week prior to me responding to this complaint. I asked the home owner to please be patient; this is our busiest time of the year. At the time , I did not have crew availability, due to other projects I had going on. As for the sealant and pergola, I gave the best price possible since Paver Sealant is pricey and his patio required many gallons to seal completely for a 800 sqft patio. 

K'Mar Hardscapers LLC is NOT a BBB Accredited Business.

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