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Business Profile

Heating and Air Conditioning

AG Heating Cooling Duct Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2022 I hired AG Heating and Cooling to replace my HVAC system at ******************. They asked me to have an electrician run a 240V line to the outside of the building before the work, which I did. However, at the time of installation, AG's workers spliced that 240V line and left the joint secured only with electrical tape and exposed to the elements, which could injure or kill a person if they were to touch it, or start a fire if exposed to too much rain. I hired an electrician to immediately remediate the situation, since AG had been ignoring my prior communications and since they had originally told me to hire an outside electrician and clearly were not trained to handle electricity properly. I brought this to AG's attention afterward and they are not willing to pay any of the cost. They also left a hole in the side of the building that rodents or birds could have gotten into; I also paid to have this fixed. Neither problem was brought to my attention at the time of the install, they were noticed days later by others, which I am grateful for but which also delayed the fixes. Pictures of both attached. Lastly, when I brought these issues to the attention of AG's owner, he responded by threatening to withhold the receipt for the last $1500 I had paid until I removed a negative review I posted on ****. My review was completely factual and regardless I am entitled to a receipt for what I paid. My desired resolution is for AG to reimburse me the $716.54 I spent to repair the electrical work (receipt attached) and the $50 I spent to repair the hole in the building (no receipt as I had my handyman do it as part of other work - I can get him to generate an invoice if needed).

AG Heating Cooling Duct Cleaning is NOT a BBB Accredited Business.

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