Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They only employ illegal immigrant criminals. They’ve both, in fact, changed business names due to many previous negative reviews/complaints and claims. Their employee’s could not communicate effectively due to a language barrier, or perhaps it was a part of their scam to play dumb. They “forgot” to pack cabinets with inexpensive items and packed antiques that were clearly marked, “DO NOT PACK”. They damaged high-end furniture, which was also marked “DO NOT PACK”. They left scuff marks on my stair walls. They did not tag all items/boxes, nor did they present an itemized list of of my goods on the BOL; therefore, I am left to believe much of my goods will go “missing”.Once my goods were packed and sealed in their truck/trailer (it was after midnight), they attempted to intimidate me, to include threats, because I’d refused to document my debit card information on their BOL and pay their high debit card fee (such fee was not disclosed prior) and I’d also refused to sign a second contract, waving my right to file a claim for my goods with MOTW. They laughed at me while one man was loudly tapping on a glass vase and stomping his foot — the another man was also laughing while repeatedly stating “you have to sign all [waivers], it is not an option”. For approximately 2 weeks thereafter I questioned the whereabouts and delivery of my goods and the wire transfer details for said 2nd pymt and when in or around April 14 I received the bank acct to transfer said pymt. This is their scam tactic to charges addtl fees. They‘ve been holding my furniture since April 01, 2023 in attempt to charge me an additional $2000+ for storage and handling fees. I want my goods delivered and a refund for the inconveniences and attorney fee’s.

  Customer Answer

  Date: 08/02/2023

  I followed all instructions to include when 2nd payment was to be made on or around April 14, when **** provided full bank info for wire transfer. Theyve purposely delayed delivery of my goods to add additional storage and handling fees. Theyre fraudulent scammers!

• Initial Complaint

  Date:09/21/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had hired Movers on the Way & Storage LLC through ********** Moving & Storage LLC on July 29, 2022. Since the hired date, the companies have been deceitful on full company policies and payment options. They also falsely are attempting to charge me an extra $900 that they cannot explain prior to them sending my items. They cannot explain this charge, nor have the contractual numbers differed besides the remaining balance total. They are attempting to scam me out of money and my items for a potential 31 days, even though they never explicitly told me it was a variable moving date nor that it would cost extra for a direct date. The ********* company told me they would be in my area as of September 19, 2022, however when I called to see where my items were on the signed delivery date on my contract, I was told that Movers on the Way would not be leaving the state of the company origin until today, Wednesday September 21, 2022. They picked my items up from Hockessin, Delaware, so there was no reason for it to have been stored. The customer service numbers went unanswered various times, and any representative could not give detailed explanations as to why.