Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****, the owner of Yellow Tail Training, is scamming and conning single mothers with 2 babies like me. They promise LINUX certification into an internship, which they control, but do not disclose this - I had to find this out. They admit that the testing process is "fishy" as their students, including me, are being failed when we really passed. Yellow Tail's own employees admit this. The money for the course and testing is being paid to Yellow Tail and not the testing company but they say the problem is at the testing company. They even tell their students to lie on their resumes of the companies that they, the students, supposedly worked for in the past. Jubi bullies and threatens people who try to get resolution to the problems.

  

  Business Response

  Date: 07/31/2023

  Dear ***************:

  My firm represents Yellow Tail Tech (YTT) in relation to the above-referenced matter. Please note that this matter has been amicably settled. I have attached a copy of the Non-Disclosure Agreement (the Settlement Agreement) that was entered into between YTT and ***************

  As per the BBBs guidelines, We do NOT handle ...[c]ases that have been resolved by ... settlement between the parties. How BBB Complaints Are Handled, *********************************************************************************** (last visited July 31, 2023). Given that the attached Settlement Agreement indicates resolution of the matter, we kindly request your office to dismiss the complaint accordingly.

  While we disagree with ****************** accusations, we have chosen not to contest the details here as the Settlement Agreement is meant to conclude the dispute. We kindly request that ****************** complaint be removed to prevent public association with our account.

  Should you have any questions, please feel free to contact my law firm. We are ready to address any queries and are eager to bring this matter to a swift conclusion.

  Thank you for your attention to this matter.

  Sincerely,

  ********************************, Esq.
  **************************************************************
  **************************************************************************************
  Tel. ************
  *******************************************

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************