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Business Profile

Online Retailer

Konjo Naturally LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/31/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30th I ordered to bars of hyperpigmentation soap from Konjo Naturally. They sell different beauty care products from other black own companies. This was an international shipping order to the UK. The shipping methods provided included ***, and USPS. I chose *** for 40 dollars 2-3 day shipping. The USPS was 27 dollars and some change. I received tracking information around the 3rd or 4th of Aug. At this point I noticed my items would be arriving by USPS not ***. I then send an email to Konjo Naturally asking for clarification on the shipping methods....please read the following messages. Can you please explain your dhl 2-3 day international shipping method? My order was shipped out today however I would like to know when I will receive my items here in London. I placed the order on July 30th. Thank you. Kind Regards, ******* The reply..... Hi *******, Thanks for shopping with us! Where did you see *** shipping? Did you purchase through ********? We ship with the United States Postal Service. When your order reaches UK customs it will be the local UK post office delivering from there. Best, Helena The Reply Hi Helen, I ordered directly feom your website. The option for 2-3day shipping was available so I chose it. I understand that the usps will hand over to British royal mail. What I want to clarify is my extra payment for the 2-3 day shipping option. If I dont receive my items in 2-3days am I entitled to a refund on the shipping cost? Thank you in advance. Kind Regards, ******* The reply... No, you are not eligible for a refund on shipping. International orders don’t qualify. At this point in the conversation I realised that she has no intention of fixing her errors. She didn't seem to be aware of what her website offers customers in terms of shipping and she is the owner. Furthermore if her USPS shipping cost 27 some odd dollars I've over paid because I chose the 40 dollar *** shipping method that I'm not even receiving

    Business Response

    Date: 09/16/2022

    Hi! We shipped the order via a different method and reconfigured our website to discontinue international shipping since. Thank you. 

Konjo Naturally LLC is NOT a BBB Accredited Business.

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