Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2023, upon returning from work, at 3:00 p.m., I noticed that we had no Internet, no landline telephone, and no television service. I spent three hours talking to our Internet/telephone and cable providers in order to solve the issues. Both companies, *******/*******/**** were not able to solve the issues. I made appointments to have their service people come to the apartment and solve the issues. After I hung up the telephone, I thought of checking the trash room, just to see if the telephone and cable wires that are behind the gates had been moved for some reason or if someone had vandalized them. Indeed, our wire with the apartment number over it had been disconnected. It was had been willfully disconnected since it is a wire that is tightly connected to the mainframe. This is not the first time that we have been the recipients of a hate crime. On February 7, 2021, the wire was taken out and cut off. We had to call **** to come and replace the wire. The technician confirmed it was deliberate. As of today, *********************************, Regional Director, SF Residential, did not respond to my message in order to address the issue (e.g., reassuring our safety, communicating with the Condominium Board (********* ************************* and come up with a solution).

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, FSResidential has been unresponsive as of December 22, 2022. I have sent over 6 emails to direct employees *************************** ********************************************* and ********************* *********************************************** as well as the general company mailbox ****************************************** and have yet to receive assistance with my request. Background details: FSResidential painted parking spots of delinquent tenants until payment is received. My payment was late due to the website no longer accepting convenient payment options such as using a credit/debit card but they now only allow bank transfers with accounting and routing numbers. I did not feel comfortable with sharing my banking information and no one over the phone was able to assist me with a payment and did not inform me of the payment option changes! Very frustrating!I would like both of my parking spots repainted as soon as possible! Hopefully Ill hear from someone soon.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a community that has an HOA, and have lived here for 22 years. We have marked parking spaces that go with each house. The HOA Board has decided to blacken out the numbers on spaces, despite payment. We have changed property management companies several times in the last few years, and it has been so confusing. Our current property management is First Residential. I had been paying my HOA fee and sending them to the mailing address at their Florida location. Unfortunately, the mailing address had changed to Silver Spring, MD. While the company collected my payment, they sent me to collections, and now, I am paying monthly fees through a collection attorney. His contact information is: The Law Offices of ******* ************, *** **** ******, Annapolis, MD *****., Tele. ###-###-####, email: info@********.com, ***: *********************************************. I have made two payments, as agreed, and have hand delivered them to his office, personally. This afternoon, when I returned home, the numbers were blackened out, as if I had not made any payment arrangements to correct this. This is a tactic to embarrass homeowners by the HOA Board, and is not at all right. I have called and emailed the property manager, Mayea L******* on *************@fsresidential.com, and left a vmail for her on ###-###-####. The answering service took my number and told me they would escalate the call to the property manager. Also, I called the attorney's office, and got vmail. I did not leave a message there, but did send an email to: info@********.com. I have attended two HOA meetings and expressed that I had made arrangements regarding this matter. Also, I expressed that I thought this was a ridiculous thing to do to homeowners. The only correspondence I received regarding this matter was an email from the previous property mgr, Joyce, to make arrangements asap, as my spaces would be blackened out. I did this immediately.