We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Remodel Contractors

Zion Home Remodeling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Zion Home Remodeling's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zion Home Remodeling has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 16 2024 I, ****** ******, signed a contract with ******* ***** representing Zion Home Remodeling to remodel a kitchen and main bathroom. I selected luxury vinyl plank flooring. The project was completed in July, 2024. I contacted ******* in November, 2024 after noticing a gap between the quarterround and the floor. ******* came out and repaired the floor- so I thought. 2 weeks later the gap in the floor was back. Also, there is a gap between the tiles in the kitchen. There are several soft spots in the kitchen flooring. A tile is loose and bends down when walked on. A contractor came out for a second opinion on the craftsmanship. I was told that concrete should've been put down before installing the *** flooring. I am requesting the cost of repairing my floors be paid by Zion Home Remodeling. I gave the owner a chance to fix the problem and it wasn't properly fixed. I am disappointed in the quality of work from this company.

      Business Response

      Date: 03/27/2025

      Dear ****** ****** and BBB,
      Zion Home Remodeling acknowledges Ms. ******** flooring concerns regarding the luxury vinyl plank (LVP) installation installed at her home. We are committed to resolving these issues in accordance with the terms of our contract.
      As per the signed contract, specifically section 14,"Limited Warranty," we provide a one-year warranty against material defects on labor and materials. We are prepared to honor this warranty by scheduling an inspection and repair of the identified gaps and any issues not related to the existing subfloor.
      To address your concerns, we would like to offer the following:
      Inspection and Repair: We would like to schedule a time for our team to inspect the flooring again. We believe that the gaps you are seeing are likely due to normal humidity and seasonal temperature changes, which can cause minor movement in LVP flooring. We are confident that our experts can make the necessary adjustments to resolve these issues.
      We wish to remind Ms. ****** that, as stated in section 14,"the Owners hiring of others or direct actions by the Owner or the Owners separate contractors to repair a warranty item is not covered by this warranty and will not be reimbursed by the Contractor." Therefore, any repairs performed by a third party will void the warranty.
      Regarding the reported soft spots, we'd like to refer to Change Order 2.0, line item 4, which was initialed by the customer (signed).This document clearly outlines the potential impact of the existing subfloor thickness on the flooring's performance and the manufacturer's warranty. By proceeding with the installation over existing 1/2" subfloor, the documented potential limitations were acknowledged.
      We are still willing to inspect and repair gaps that are not related to the existing subfloor. We believe that repairing your LVP flooring in accordance with the warranty terms is the most efficient and appropriate resolution. We kindly request that you retract your complaint from the Better Business Bureau (BBB) as the current request for a refund and repairs by another contractor is not in line with the signed contract terms.
      We are ready to schedule a repair appointment at *********** earliest convenience. Please contact us through the BBB platform or by calling at ************ to arrange a time.
      Sincerely,
      Zion Home Remodeling
      ******* *****

    Zion Home Remodeling is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.