Complaints

This profile includes complaints for Grace Care, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Grace Care, LLC

  90 Holiday Dr Unit B Solomons, MD 20688

• 

  Grace Care, LLC

  PO Box 1410 Solomons, MD 20688-1410

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/27/2023 I went to the doc to check up on an old thumb injury. The doc gave me a small splint. I received a bill in the mail around 08/07/2023 saying this $163.60 Thumb Spica was due 08/14/2023. First of all, this thumb splint can be found on ****** for $7 - $15. I can not believe that this cost $163.60, and who knows how much **** already paid. I would pay a max $15 for this splint that I only wore a couple times, and it doesn’t do what it’s supposed to do. My thumb was still mobile while wearing it. My invoice: ******* is now passed due because I needed to verify that it was even a real bill, and not a phishing letter.

  Business Response

  Date: 10/06/2023

  Patient has made a payment for the amount his insurance put towards his deductible, and the account now shows as paid in full.  He is not receiving any further billing.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As stated in all of the other complaints, I received a bill for $39.30 stating that it was past due even though this is the first bill I’ve received. It gave no indication on what the bill was for, just where to send it and a due date. It looked like a scam to me which is what led me here. I personally called the phone number and spoke to April. She said that it was from a belly binder I received after I gave birth to my son and this is the remaining balance from what my insurance covered. I told her that I never requested a binder, that I never used it after the nurse brought it to me, and that I shouldn’t have been charged for it since my insurance has never charged me for it with my other two pregnancies. She then started to get defensive saying that I should call them concerning the matter and then proceeded to hang up on me as I was still speaking. I will be contacting my insurance as well as the hospital I delivered at to warn them about this business & their practices.

  Business Response

  Date: 05/17/2023

  I responded to the customer to address the behavior of previous representative that she spoke to.  I also reached out to discuss options for the account, but have not received a reply.  The customer has also already paid her balance in full as of 5/1.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had neck surgery through the VA. I Received a cervical collar from Grace Care LLC. They billed me $34.91. The VA is supposed to pay for it. I contacted Grace Care LLC and gave them an authorization code from the VA for billing. They did not follow through and sent the bill to collections. Trying to contact them again is like contacting a brick wall. They have the information to request funds from the VA.

  Business Response

  Date: 08/15/2022

  ---------- Forwarded message ---------
  From: Ashley D*********** <************@gracecarellc.com>
  Date: Mon, Aug 15, 2022 at 12:29 PM
  Subject: Complaint ID *******
  To: Dispute Resolution Team <[email protected]>
  

  
  

  Good Afternoon,

  
  

  I have updated the patient's account to reflect the authorization number he provided.  This claim has also been rebilled to his insurance.

  
  

  Thank You,

  
  

  Ashley D*********

  Patient Accounts Supervisor

  Grace Care LLC

  ************