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Business Profile

Sporting Goods Wholesale

US Lacrosse Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 28, 2024 I purchased a t-shirt bundle with a membership to USA Lacrosse for my son. I received the shirt on March 10 and immediately emailed the company stating the sizing seems off on the shirt and is quite undersized. I asked for guidance with this issue and received no response. Through my investigation on their website, I found a way to set up a return for the item on my own. I did so and received a notification approving my return on March 14, 2024. The shirt was mailed back to the company promptly. On March 18, 2024 I received an email stating that my return was denied. I emailed the company requesting a phone call to discuss this matter. I received an email response stating that the shirt was not able to be returned and I was sent a link to a bundle of a stick, t-shirt, and pajama pants, which I did not order. I responded and said I had not ordered this and that I had reviewed all of my paperwork, which did not state this item was a final sale. I, again, requested a phone call and received nothing. I have asked for my money back and requested assistance with moving forward towards a resolution, but have received no further communication. I now do not have the product nor do I have a refund of my $20. I would greatly appreciate assistance with this situation. Thank you.

US Lacrosse Inc. is NOT a BBB Accredited Business.

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