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Business Profile

Heating and Air Conditioning

Bill's Refrigeration & Air Conditioning, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a hard complaint to file. But Bill's Refrigeration and Air Conditioning has put this Disabled Veteran and his family in a tough spot.

    In September 2020, we hired Bill's to install a York gas furnace, heat pump and coil. We paid Bills $8,620.00. Over the next 2 years, we had multiple instances of the unit not working, and failing to keep the house cool or heated. I worked directly with Joe each time. The request was to install a efficient and reliable system. Joe stated that all of the equipment is under warranty and that the company has filed the appropriate paperwork.

    This past winter, the unit would intermittently stop working. We paid Bills $100 on January 5, 2023. Bills installed a new thermostat and thermostat wire. The unit continued to stop working intermittently. I called Joe on 3/10 to find resolution, he did not answer or return the call. On 4/7 the unit completely stopped working. No heating or cooling at all. I called and left a message. Joe did not answer or return the call. On that day I also sent a text message. No response.

    I found another company that came to the house on Monday 4/10, diagnosed the issue and repaired the unit on 4/11. This cost $775.

Bill's Refrigeration & Air Conditioning, Inc. is NOT a BBB Accredited Business.

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