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Business Profile

Stair Lifts

101 Mobility

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stair Lifts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased ***** SRE 350 on May 7, 2021. We have had some issues and they came by and tried to resolve it. However they never did a one year courtesy service call after that. We have some issue with the stairlift beeping and can't figure out why.I am an 85 year old man and I'm very disappointed with my purchase. There have been issues and I cannot have issues with the stairlift.I did my research and believed that ***** products were in excellent quality but apparently my stairlift is not one of them.

    Business Response

    Date: 04/18/2023

    In January-February 2023 we communicated several times by email with this client when he contacted us regarding service. We informed him of the cost of a preventative service plan and/or service call. He continually stated that there should be an annual checkup of the stairlift at no cost and that we had never completed one. We informed him each time that there is no free annual checkup or service call.
    We/101 Mobility provided a 1-year warranty that covered the cost of service calls for the first year from 6/1/2021 to 6/1/2022 and we honored that warranty for the first year.
    Since he continually repeated his claim, we did not schedule any service call since January-February 2023 as we had no confidence that payment would be made if a service call were completed.
    We continue to have no confidence that payment will be made for any service calls.
    We will no longer provide service for the stairlift installed in this clients home, and we have informed the Stairlift Manufacturer of this isolated situation.
    This client will need to contact another stairlift service provider for all service on the stairlift.
    In this isolated case we will no longer provide any service for this clients stairlift.

     


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