Business Profile

Used and Rebuilt Auto Parts

Powertrain Products, Inc.

Complaints

This profile includes complaints for Powertrain Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

127 total complaints in the last 3 years.
88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/19/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Purchased transmission from PowerTrain Products end of last year. Immediately defective upon installation. I Paid to drop defect and install replacement transmission. He billed $600. I was assured reimbursement for $600. The defective transmission was been received by PowerTrain in January, and the refund process was started. I was told it would be up to 90 days. After 90 days I was told that it could take another 6 months before I received payment. After 9 requests to speak to a manager, I am either hung up on, transfered to a filled voicemail, or a dead line. Was most recently told there is no certainty to the length of time that it is going to take for me to receive the refund.
Business Response
Date: 05/23/2025
We completely understand the customer's frustration, experiencing an issue with a purchased product is never ideal. While we strive to provide the highest quality components, the nature of our industry means that, unfortunately, part failures can sometimes occur. This is precisely why we stand behind our products with a warranty. Our top priority is ensuring that our customers receive a fully functioning unit. In this case, when the customer reported an issue with their transmission, we shipped a replacement at no additional cost, in exchange for the original unit. Once the suspected defective part is returned, we follow a structured process to fully resolve the claim. Depending on the complexity of the claim and the timing of the required documentation provided by the customer, this process can occasionally extend beyond 90 days. This claim has been finalized, and a check has been mailed to the customer. We appreciate their patience throughout this process and remain committed to providing support.
Customer Answer
Date: 05/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will contact BBB again if i do not recieve check.
Sincerely,

**** ********
Customer Answer
Date: 05/27/2025
I received a check for $345. The amount is supposed to be $600. This check needs to be voided, and a new check of $600 needs to be sent.
Business Response
Date: 05/28/2025
This reimbursement reflects the full amount covered under the written guidelines of the warranty. Attached is a copy of the warranty, which outlines both the hour coverage and the amount eligible for reimbursement. While we cannot control individual shop rates, we do review the applicable coverage prior to issuing any replacement.
In this case, one of our warranty technicians reviewed the coverage with the customer on December 19, 2024. It was also clearly communicated that if the customer chose not to use a licensed repair facility, reimbursement would not be provided. This discussion took place prior to the replacement being sent.
Business Response
Date: 06/02/2025
The labor reimbursement was reviewed concurrently with the technician's confirmation of the destination for the replacement transmission. We have honored the warranty by providing a replacement transmission and issuing labor reimbursement in accordance with the written terms of the warranty. While we regret that there was a failure with the original transmission, we have fully supported the situation under the provisions of the warranty.
Initial Complaint
Date:05/09/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Within 1200 miles I had a lifter failure on the motor I purchased from them. All break in procedures were followed on my end as I read their 2 page warranty disclosure. At first the warranty dept. had an issue with getting parts. Then the parts were shipped to the wrong state multiple times. Parts were finally installed by the shop of my choice. They covered $845 of the $1251.17 bill. They said they have up to 90 days to send out a reimbursement. The motor issue began in November 2024. Its now 5/7/2025. It's been well over 90 days and they have yet to send me a check for the approved repair. I've called multiple times and left multiple messages on managers voicemails. I have not heard back.
Business Response
Date: 05/15/2025
We understand the customers frustration and appreciate their patience as we work to finalize this claim. As previously explained, reimbursements can occasionally take longer than the estimated 90 days, depending on the specifics of the claim and the documentation required to complete the process. We are unable to proceed without all necessary documentation. Once we received the required documentation from the repair shop we were able to move forward with processing the claim.
Customer Answer
Date: 05/15/2025

Complaint: ********

I am rejecting this response because: i was told on the phone multiple times that the repair was accepted and approved and everything on my end was done as needed. I was also told multiple times by Powertrain Products employees that the payment has been issued and also expedited and that I should be receiving it soon. That is clearly not the case. Look at all the other BBB cases against them. This is what they do.

Sincerely,

****** ***********
Business Response
Date: 05/21/2025
The warranty reimbursement has been finalized and mailed to the customer.
Initial Complaint
Date:04/22/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 24 , 2025 I purchased a car engine from powertrain Products Inc invoice number ****** and paid a total of $4668.70: The engine was installed from a professional shop with a very good reputation. Once the engine was installed it was originally leaking oil. I contacted powertrain and filled out a warranty documents , since then they have requested pictures,images, videos and all has been provided as requested. the engine was found to also have bad oil pressure readings and the evidence was submitted. As of today March 27, 2025 my car remains at the shop I have spent money on storage and borrowing vehicles and no resolution has been obtained. I try sending multiple emails and calls and requests to speak with a supervisor with negative results. When some one finally call all they say is that is under review.
Business Response
Date: 04/25/2025
Our warranty technicians have been in active communication with the customer, gathering diagnostic information to accurately address his concerns. We are in the process of arranging a replacement; however, there are a few things that the customer needs to complete on his end for us to move forward. Once those steps are finalized, we’ve asked the customer to confirm the preferred shipping address so we can proceed with the replacement.
Customer Answer
Date: 04/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BOUGHT AN ENGINE IN FEB 2024 WITH 3 YEAR WARRANTY. DID ALL THE MAINTENANCE REQUIRED. SEPT 9,2024....4000 MILES LATER IT FAILED. THEY ASKED FOR VIDEO ON WHAT ENGINE SOUNDED LIKE AND THEY AGREED IT WAS A ENGINE KNOCKING THAT WAS THE CULPRIT...WE SENT IT BACK. NEW ENGINE RECEIVED OCT. 4TH (REPLACEMENT UNDER WARRANTY ..USED) AND INSTALLED. (SO FAR SO GOOD) 1/2 OF LABOR WAS 817.36. I PAID IT AND SENT RECEIPTS TO POWERTRAIN INC WARRANTY . THEN THE TRAIL OF EMAILS ASKING FOR MY REFUND PROMISED BY WARRANTY STARTED AND THE GASLIGHTING ENSUED. I CHECKED AND FOUND BBB COMPLAINTS FOR SAME ISSUE...THIS IS THEIR 'MO'. THEY ARE NOT FOLLOWING THEIR OWN WARRANTY AND I WANT THIS FINISHED.
Business Response
Date: 04/28/2025
The warranty reimbursement for this claim has been processed, and the check has been mailed to the address we have on file for the customer.
Customer Answer
Date: 04/29/2025

Complaint: ********

I am rejecting this response because:I DO NOT TRUST THEM YET.....NEED TO GET CHECK AND CASH IT ...THEY HAVE LIED OVER AND OVER TO PEOPLE...SEE BBB COMPLAINTS. WHEN CHK IS RECIEVED AND CASHED I WILL ACCEPT AND CLOSE THIS COMPLAINT

Sincerely,

**** ********
Initial Complaint
Date:04/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December 2024 a reman transmission was ordered for my 2013 F150..boy were they quick to take my money and send me the product. After a seamless install and fluid fill the transmission failed during the test drive. The transmission filter was not i stalled correctly. Claim opened and replacement sent...no problems there. Waited for almost 3 weeks for the core to be picked up for "inspection and reimbursement" which was told that could take 90 days. Ok fine no worries. Less than 500 miles after the warranty unit is in and running the lead frame fails. (Know Issue with ****) per their website it says that all components are rigorously tested and replaced to exceed mfgr. specs. If so why did it fail in less than. 500 miles? Repaired at local shop and still waiting for reimbursement on the original failure.. been told by warranty payment ladies that it's in finance. What it sounds like is they wait for another sucker to but a unit and use their money to pay a warranty claim from 6 months ago. Currently sitting on hold to try and talk to someone. Time to consider small claims.
Business Response
Date: 04/28/2025
The warranty reimbursement for Mr. ******* has been processed, and the check has been mailed to the address we have on file. We have fully honored the terms of the warranty by providing a replacement transmission at no charge and covering the labor costs in accordance with the written warranty guidelines.
Customer Answer
Date: 05/03/2025
Regarding the payment. The payment was not complete. After the first 500 miles the lead frame failed and was replaced. I was i formed by powertrain that it would be included as part of this payment. That part wad not recieved.
Business Response
Date: 05/07/2025
The reimbursement the customer received covers the first claim. There is a second claim related to a field repair, which is currently being finalized. The process was delayed as we were awaiting the repair order from the customer. We received that order and are actively working to complete the claim.
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an engine order in September 2024. And the refurbished engine they send out was bad. I paid my mechanic &$1600.00?. Thfeseend me a different engine 3weeks after and I had to pay the mechanic again 1600. This was covered under my warwith them. And they said it would be 90 days n been 5months! They said it's approved but have no idea when they will issue it. They apologized after many .times letting them know I never got an apology and I just really needed help because I'm struggling with money riggh now.
Business Response
Date: 04/08/2025
We apologize for any inconvenience and as of 4/4/2025 the warranty payment was released to the customer. Thank you,
Customer Answer
Date: 04/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:03/24/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/25/2024 Invoice # ****** the engine was bad. The truck never left the repair shop. Had to have another engine installed in me truck. I had to pay the repair shop a second time to replace my engine. Now I get the run a round on paying me my warranty claim. Its been 4 months and they say when we get to it.
Business Response
Date: 03/26/2025
We understand how important this claim is, and we sincerely appreciate the customers patience as we work toward finalizing the claim. Please know that we are actively processing it and doing everything we can to move it forward as quickly as possible. As discussed during our phone calls, we aim to finalize claims within 90 days; however, inspections and necessary protocols may occasionally cause delays.
Customer Answer
Date: 03/26/2025

Complaint: ********

I am rejecting this response because: It has already been 4 months. I should not have to weat another 3 month to receive

Sincerely,

******* *******
Business Response
Date: 03/28/2025
We want to clarify that the customer is not being asked to wait an additional three months. The timeline estimate is determined by when the unit is received at our warehouse for inspection. Please know that we are working diligently to finalize this claim as quickly as possible.
Customer Answer
Date: 03/28/2025

Complaint: ********

I am rejecting this response because: All I want is my money back the last time I talked to them she told me they were now doing Aug. warranty

Sincerely,

******* *******
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 6th I had a transmission still under warranty replaced in my van. I was forced to pay upfront for the replacement and was told I would receive a refund in about 90 days. It has been 7 months with countless emails and phone calls with zero answer other than "we are short staffed". My invoice was charged to a credit card that has been sitting and collecting interest for 7 months. I am requesting help in a resolution of the refund owed to me.
Business Response
Date: 03/25/2025
A claim was initiated, and after reviewing the diagnostic findings, we approved a replacement transmission at no charge, contingent on the return of the suspected defective unit. The defective transmission was received, allowing us to proceed with the claim. The claim has been paid in full in accordance with our warranty guidelines and mailed to the address provided.
Customer Answer
Date: 03/25/2025
When was the check mailed because as of 3-25-2025 it has not been received. I would like to know the mailing date, amount of check and check number
Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This excerpts from my last letter to PPI explains the issues in their most concise version. More info is available though.

Claim #****** and subsequent - SHOP / *** ****** ******

$10, 138.78 cost of repairs, over and above the orig $8,646 eng + $4,533.07 install cost, to resolve multiple PPI eng issues
1. 9-19-24 Labor Claim 1: issue with the timing chain install, PPI issue. After SHOP fixed, $2,152.36
2. 9-21-24 Labor Claim 2: a VVT was not working, PPI issue. VVT not available. PPI agreed to send a repl eng for install. After SHOP did the work, $4,568.06
3. 12-27-24 Labor Claim 3: Check eng light came on for 2nd eng putting the engine into "limpmode". PPI agreed was another VVT problem, PPI issue. SHOP finally completed after numerous PPI delays, 2-28-25 at cost of $2,152.36
4. Rental on loaner veh. $1,266.00

Labor Claim #1 involved NO parts
Labor Claim #2 remove 1st motor, install 2nd motor, send 1st back.
Labor Claim #3 VVT replaced with PPI prov part (NON Toyota OEM). We cant seem to get a return label from PPI to return the part either.

Numerous non-response and delays from PPI over the 5 month process, NO REIMBURSEMENT for anything to date

In addition, PPI has limited their responsibilities to their product by limiting service to "20 hours per labor claim for engines" plus 2 hours of diagnostics per labor claim. That is poor customer service where the product came not built properly or without proper parts. Besides that, in addition to the 7 year 1 million mi warranty, I purchased the Purecare add-on which CLEARLY indicates a labor rate increase "per labor claim" should be in effect even though PPI has now repeatedly tried to say that it only applies to ONE labor claim. I believe it should be applied to EACH of the above 3 claims, not just the 2nd.

I have thus far received NO reimbursement at all, and multiple delays in response time from PPI causing scheduling and other issues with SHOP. I'm out a lot of money right now.
Business Response
Date: 03/19/2025
All Powertrain Pure Care coverages are single-use. Once a
claim is processed, the Pure Care package is considered fulfilled, and any
future claims will fall under standard warranty guidelines. This policy is
outlined in the first paragraph on page five of the warranty under
"Limitations." A copy of the warranty is attached and was previously
emailed to Mr. ******. We are actively working on the claim. Warranty
reimbursements are typically issued within 90 days from the date the unit/part
is checked in at the warehouse or when all required documentation—such as parts
receipts, rental receipts, and repair orders—is submitted. We received the
necessary documentation on March 12, 2025. While we are working on the claim,
we must adhere to established protocols.
Customer Answer
Date: 03/19/2025
If PPI had actually communicated the info on Purcare limitations when I asked long ago, it would have clarified their position then. It should be applied to claim 2. That limitation still contradicts lines 1 and 2 under "Pure Care Labor" which is written the same as the base warranty.The warranty verbiage should be changed so that it does not mislead the customer. I will not approve the resp until I am actually paid appropriately. PPI has a long history of delaying payments and complaints thru BBB, and me. Plus I want to be sure applicable ALLDATA hours for each repair (incl added time for power steering and ac add-ons to base time etc.) plus the 2 hours per labor claim for diagnostics is paid. What had been indicated previously, after much effort from me and shop to get it from them, did not appear to do so.
Customer Answer
Date: 03/24/2025
This issue isn't resolved until PPI pays out the claims per warranty and I've accepted the payout. So far I've spent over 4 months trying to get the claim paid, they had invoices prior to complaint. Now they want me to wait another 60-90 days and I still have no garuntee of payment due. BBB might be done, but this issue is not resolved yet. Without outside pressure I anticipate a long wait on resolution.
Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Engine warranty coverage for replacement of engine occurred in May of 2024. I paid for engine to be replaced under warranty reimbursement promised coverage. My refund payment has been processed since June of 2024 and has been approved since August 2024. I am still waiting to be sent the reimbursement check. It has almost been a year without resolution. Any help appreciated.
Business Response
Date: 03/18/2025
The warranty reimbursement for this claim has been processed and mailed to the customer's address on record.

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Powertrain Products, Inc. is BBB Accredited.