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Business Profile

Video Game Dealers

Arcade Game Sales of Maryland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are attempting to charge my account without my permission. I did not order anything from them

    Bureau Response

    Date: 09/18/2023

    Colleen ******

    **** ******* **
    ********* *** *****





    Dear Colleen ******:



    Better Business Bureau (BBB) has received the complaint that you submitted on 9/15/2023 against Arcade Game Sales of Maryland.  For your records, this complaint was assigned ID ******** in our system.



    Before BBB can proceed with the conciliation process, we need some clarification from you on the following issues.


    Please provide bill or statement showing charges.



    Once clarification has been received, BBB will be able to continue processing of the complaint. Please be aware that should BBB not receive clarification within 5 calendar days the complaint must be closed accordingly, if you require additional time to provide a response please let me know and I can provide you an extension.



    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

    To access/respond to this complaint online:

    Go to: ****************
    Enter the following code: **************

    Thank you for your prompt reply.

    Sincerely,


    Heather ******
    Dispute Resolution Specialist
    *************************

    Phone: ###-###-####

    Customer Answer

    Date: 10/05/2023

    Hello,

     

    They refunded the money. Thank you for taking care of this so quickly.

     

    Colleen

    Bureau Response

    Date: 10/05/2023

    Joseph ** ******
    Arcade Game Sales of Maryland 

    *** ****** ***** **
    ************* ** *****





    Dear Joseph ** ******:



    This message is in regard to a complaint submitted to BBB about your business on 9/15/2023 by Colleen ******. This complaint was assigned ID *********



    BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.



    If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.

     

    Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.




    Sincerely,



    Heather ******
    Dispute Resolution Specialist
    *************************

    Phone: ###-###-####



    MESSAGE:



    Hello,

     

    They refunded the money. Thank you for taking care of this so quickly.

     

    Colleen

Arcade Game Sales of Maryland is NOT a BBB Accredited Business.

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