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Business Profile

Apartments

Capital Crossing Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE BEEN IN MY APARTMENT FOR THE LAST 3 WEEKS ALMOST A MONTH WITH OUT ANY AIR THE WEATHER HAS BEEN IN THE DEEP 90'S SINCE THEN I HAVE ASTHMA AND HAVE LITERALLY BEEN CALLING FOR WEEKS NOW AND GETTING THE RUN AROUND CONTINUOSLY SENDING *********** MEN TO MY HOME THAT ARE NOT EVEN THERE FOR MORE THAN 5 MINUTES IN THE BEGINNING FINALLY SENT A NEW CONTRACTOR WHO EXPLAINED THAT MY UNIT NEEDED TO BE REPLACED AFTER FOLLOWING UP WITH THE RENTAL OFFICE THEYVE CONTINUED TO SEND *********** MEN AFTER ALREADY BEING TOLD IT NEEDED TO BE REPLACED .THEY SENT A MAINTENANCE MAN AGAIN TO INSTALL A PORTABLE AC UNIT WHICH HE DID NOT INSTALL CORRECTLY HE ****D IT IN MY WINDOW RUINING MY GLASS TWO DAYS LATER I WOKE UP AND IT WAS ON THE ***** CAUSING IT TO BE EVEN HOTTER I ENDED UP HAVING TO TAKE ALL THE **** THIS MAN USED OFF TO INSTALL IT MY SELF AND IT BLOWS OUT SO MUCH HEAT ITS NOT KEEPING ME COOL AT ALL!!! MOVING FORWARD ON FRIDAY 8/2/24 A NEWER CONTRACTOR CAME OUT AND WAS THERE FOR OVER AN HOUR TRYING TO FIX IT ONCE HE WAS DONE HE TOLD ME IN AN ANGRY VOICE THAT SOMETHING NEEDS TO BE DONE AND MY UNIT NEEDS TO BE REPLACED I HAVE BEEN SITTING THERE UNCOMFORTABLY HOT FOR WEEKS IM NOT EVEN ABLE TO COOK A MEAL AND IM JUST CONTINUOSLY GETTING THE RUN AROUND IT FEELS LIKE OUTSIDE IN MY APARTMENT DAILY THIS IS GETTING OUT OF HAND IM SEEKING SOME TYPE OF HELP TO GET THIS RESOLVED ASAP THE CURRENT TEMPERATURE IN MY HOME IS 97 DEGREES!!!!! I AM VERY FRUSTRATED

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1haven't had my air working since Monday night. I been calling and maintenance request still no one came and reached a high of 92 degrees inside with kids and animals and still no help and this is something that is an emergency. I moved in on 1/7/24 and still nothing fixed but 1 thing and I have several. Please help me and the other residents from this management company

Capital Crossing Apartments is NOT a BBB Accredited Business.

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