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Business Profile

Apartments

The Courts of Camp Springs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have water damage in my ceiling and they didnt fix it they just painted over it.. it took them over 3 weeks to fix my ac.. I had to call the health department on them..

    Business Response

    Date: 06/28/2024

    All maintenance issues have been addressed and fixed. Unfortunately, the delay was caused by poor housekeeping in the unit. Our contractor was not able to address the air condition not working due to clutter blocking his access to the unit. 

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are an enormous amount of repair issues that are being ignored. There is mold, water leaks ,damaged appliances, old dirty carpet in several units and have not repaired in months, and in some instances, years, after an enormous number of repair requests in which the majority of damages are hazardous to tenants both physically and health issues.

    Business Response

    Date: 10/26/2022

    Thank you for reaching out to the Courts of Camp Springs.  We always strive to be responsive to our residents concerns and to offer a pleasant and safe living environment.  We are sorry to hear about the complainants complaint.  She is not a resident at the Courts of Camp Springs, although she does have a family member who lives in the building.  She has made a number of complaints about repairs that she believes need to be made.  We have been timely in our responses and have sent maintenance in to rectify the issues that she raised.  I have attached copies of the completed work orders for the unit in question.  If the resident continues to have issues with their unit, we are happy to enter and make any necessary repairs.  Because we respect our residents privacy, we do not always know what is happening within their units unless they come to us and ask us to come in.  So, while the complainant may be raising issues that she perceives in other residents units, we can only respond when these residents submit work orders for their apartments.  We cannot make repairs for things about which we have no notice.  When we do receive work orders from anyone within the building, we make every effort to respond quickly and completely.

    If the complainant wishes to discuss issues that she has with the apartment, please ask her to contact the leasing office.

The Courts of Camp Springs is NOT a BBB Accredited Business.

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