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Business Profile

Heating and Air Conditioning

Reed Heating & Air Conditioning, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Reed Heating & Air Conditioning, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Reed Heating & Air Conditioning, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern, Yesterday (12/12/2022) I used Reed Heating & Air Conditioning, Inc. (***************.com) to do standard maintenance service on my furnace and my hot water heater. Before my home was serviced, my furnace was working fine, and my thermostat was working fine without any issues. A few hours after having my furnace serviced, I noticed that my thermostat was no longer working. I called **** back, and he then charged me another $340 on top of the $350 he charged, plus an additional $50 in trucking fees. The next day (12/13/2022), we started to smell a gas-like smell upstairs. To be safe, we call ************** to come and inspect our home. After surveying our home and inspecting possible issues, the technician from ************** tells us that the smell we are smelling is Aldehyde. He points out that the contractor (Reed energy) never cleaned a part of the furnace and did not replace the filter, so the fumes circulated throughout the house. The technician from ************** said that for our family's safety, he would have to shut off the furnace completely until we resolved this issue. The technician from ************** also mentioned that the fact that he put in his report that he changed the air filter and did not is very alarming because there is no filter to stop dust or fumes from circulating in the house. My furnace was running for over 24 hours without the filter. I called Reed energy while the technician from the gas company was still at my house, and he told me that cleaning the furnace is not a part of the standard maintenance and that there would be an extra charge for that. Not only was I overcharged a total of $663.30 (with a so-called 10% discount) just for standard maintenance on my furnace and hot water heater, but my family's life was put in danger all because of the willful negligence of this contractor.

    Reed Heating & Air Conditioning, Inc. is NOT a BBB Accredited Business.

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