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Business Profile

Optometrist

Eldersburg Eye Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of glasses with specific lens' they took my $500 and said they could do it. They then gave me glasses with the wrong lens and told me it was a communication error on my part even though I asked in person and also received text confirmation. This business stole my money and then blamed me.

    Business Response

    Date: 05/19/2025

    To whom it may concern.  Due to the unavailability of the patient preferences for his prescription sunglasses from the sunglass vendor, he received sunglasses that he picked up, left our office and called us afterwards to say they were wrong.  We left a message to call us back to confirm he would be ok with us ordering a new pair within the available parameters from the sunglass vendor.  He called back and in the attempt to confirm and get clarity, he would not let the office manager speak to offer to order a new pair and get his confirmation that he would be ok with what was available.  He yelled profanities throughout the phone call and then hung up on the office manager.  All phone calls were recorded and have available, if needed.  We are also willing to let him return the sunglasses and we can refund him in the amount he paid ($385.20).  We've attached the receipt and phone calls to this reply.

Eldersburg Eye Care is NOT a BBB Accredited Business.

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