Reviews

Review Details

• Review fromPaul P

  Date: 05/02/2025

  5 stars
  I just bought a 2020 Ford Transit from Trust Auto in Maryland, thanks to ****, it went well despite the fact that I live in Florida. ***** was very nice, seemed good at his job and well spoken, good guy. **** was fast, professional, and made the entire process incredibly smooth and straightforward. **** was responsive, sent photos within minutes of the underside of the van, and we finalized the deal in under an hour. The van was exactly as advertised, and it was delivered to my home in Florida in less than a week. **** and ***** have great communication, humor, and transparency made. **** specially made this a stress-free purchase and I feel I got a good deal. I absolutely recommend **** and for the Accounting *****, Trust Auto is a good one!

• Review fromBianca C

  Date: 08/02/2024

  1 star
  This shady dealer sold me a 2001 Toyota Sequoia in 2021, this vehicle was a flooded salvage, and I paid $5,000 for it. Now the car is totally salvage. I am surprise me and my kids did not get into a bad wreck because the frame came right off.

• Review fromDavid H

  Date: 11/02/2023

  1 star
  Scammers using old school bait and switch tactics from start to finish. I had my vehicle listed for sale and they reached out to me pretending to be a private buyer. Within a couple of days they told me to call some number so their guy could take a look at it over video. I thought it was going to be her husband but it was somebody doing a valuation. He said ok I'll give you an offer in a few days, and then she told me she would be in touch. I told them my absolute rock bottom was 5k under listing and they came in 2k lower than that, saying seats were missing. When I told them I have the seats they're just in storage and asked them to come back up since that was the problem, and that I understood missing seats would have been an $1800 expense, the guy tells me it doesn't matter it still has to be this lower amount. He then explains to me that he has to get paid, the woman who found the vehicle has to get paid, they have to mark the vehicle up so the salesman and owner can all get paid; that's when I found out it was a dealership. I told them I wasn't desperate and needed the weekend to think about the lower offer. They said it was fine cause the bank was closed anyway. On Monday I tried to reach them multiple times to say against my own better judgment, fine, I'll take the lowball bid. No responses. They started telling me their texts weren't going through. Mind you I had 3 calls and 40 other texts that day. No one else had a problem reaching me. It was clear they were trying to delay. When I finally got them on the phone late Tuesday they lowered even further stating the value went down 1k over the weekend. I was done at that point. They are liars. They are scammers. They wouldn't quit calling and were insistent on buying this vehicle until it came time to follow through. I do not like dishonest people and wouldn't do business with them if they offered twice what I was asking.

• Review fromDean S

  Date: 06/30/2023

  5 stars
  Keith was very (very!) good as a sales rep under Nick’s guidance. Together they made a great team and got the job done. Bought (a great) car (long distance) from them about a month ago. Dean S.

• Review fromCheisa H

  Date: 03/14/2023

  5 stars
  Wonderful exclamation pbitch presentation was everything! No games very professional and an out process

• Review fromElizabeth G

  Date: 08/31/2022

  5 stars
  I just sold my brand new, unused, 2022 Ford Transit van to Trust Auto.
  
  Fair price. Fast, easy, pleasant staff to work with. My lien was paid off and the balance paid to me -both via wire transfer same day as I signed the contract. The whole process only took a few days.
  
  I didn't know Trust Auto at all. Skeptical, I looked them up on the internet and here on BBB and sure enough, they're legit. Honestly, in my 63 years, I've only had one other good experience with a car dealer. I'm impressed and grateful NOT to have had another bad experience.
  
  I'm feeling positive again about car dealers! Shocker, I know ;-)