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Business Profile

Trailer Sales

RBS Auto & Trailer Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Sales.

Complaints

This profile includes complaints for RBS Auto & Trailer Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

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RBS Auto & Trailer Sales has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 2022 Bear Track 14x80 aluminum trailer w/side rails from RBS Auto & Trailers Sales in ********** *** Model #BTUXXXXXF (stock #EXXXXXX) for a total price of $3,714.55 on 12/17/21. During the time of purchase the trailer needed to be prepped for delivery. While this was supposed to already have been done, I went to do the paperwork while they prepped the trailer for delivery. During the processing of the paperwork a tech came in to discuss the side rails for the trailer I was purchasing. The side rails that were sent for the trailer were too short and would not fit. They already knew the long distance I had traveled to make this purchase. They assured me it wouldn't be a problem getting the correct side rails and they would have them shipped directly to my home at no charge. I had them notate this on my sales receipt - which says, "RBS will ship side rails to customer at N/C". My salesperson was Stephanie ******* (sales manager).
      I have called Stephanie numerous times and each time she told me she would check into it and get back to me. She has never returned any of the phone calls. I wrote RBS a letter dated July 14, 2022, it was sent USPS along with it being emailed, again not response. Now my calls are going unanswered.

      Business Response

      Date: 10/31/2022

      Business Response /* (1000, 5, 2022/10/31) */
      I do apologize for any inconvenience; I would like to offer Mr. Parisi the $500 he requested to construct his own side railings for his trailer. I will get a check cut in the morning and UPS it out tomorrow. I would be happy to update with a tracking number.


      Consumer Response /* (2000, 7, 2022/11/02) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The business response to reimburse me the requested amount of $500.00 for the non-receipt of the side rails is accepted. Please provide a UPS tracking number for the check being sent.

      Consumer Response /* (3000, 13, 2022/11/09) */
      No response has been received from the business for agreed upon resolution. They have not provided a tracking number and payment has been received. Please reopen case.


      Business Response /* (4000, 18, 2022/11/22) */
      I do apologize, I was expecting a confirmation email to the terms. I have shipped a check out today via UPS with a tracking number of:

      1Z3YRXXXXXXXXXXXXX

    RBS Auto & Trailer Sales is NOT a BBB Accredited Business.

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