Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As agreed via text and the contract, materials were included in the total contract cost. Once Gary ******** (** henceforth) on behalf of Excellent Contracting received and deposited the first installment of $7K from me, he insisted that materials were not included.
  
  ** fired the crew and later rehired them. They ultimately had done a terrible job on the molding. Many other defects were also found.
  
  The crew he sent back over several times to rectify the defects in the job did not perform their duties by not correcting them appropriately, if at all.
  
  ** never came out, not even once, to the job site to review his crew's work, even though I had continuously expressed many concerns.
  
  As a novice, I had to manage the job myself because of **'s absences from the project with lists and sticky-notes of defects and incompletions for the crew to address.
  
  The job took five months before ** abandoned the project. Even after five months, it was incomplete and unsatisfactory.
  
  ** never took out a Howard County permit for the job as required by law and per his contract. The job remains uninspected by the County.
  
  Excellent no longer has general liability insurance as of September 2022 due to its non-payment of premiums.
  
  ** has taken zero accountability for anything, and always pointed the finger at me, his customer, with irrelevant and outright false claims.
  
  The only time ** reached out to me was for money. I had to reach out to him every single time for scheduling, defects, etc. He even dodged my calls, texts, and emails because of my persistence with completing the job.
  
  I have lost all confidence in Excellent Contracting with my beyond unacceptable and extremely frustrating experience. ** and Excellent's history as shown on the Better Business Bureau website shows a very similar experience and complaint to mine, which solidifies my case.

  Business Response

  Date: 06/06/2023

  I'd have no response to this until the M HIC is complete their investagation. She agreet to arbatration. Ask her for future updates. 

  Customer Answer

  Date: 06/13/2023

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .20132242, and find that arbitration is necessary.

  Sincerely,

  ******** ****

  Business Response

  Date: 06/13/2023

  I will do arbitration for free thru MHIC> I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID 20132242,. I understand that because I have decided to not pursue arbitration that BBB must close my complaint. I have decide to pursue legally or via other avenues. 

   

  
  Regards,

   

  Gary ********

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. TIME IS OF ESSENCE and as such should be enforced even if it is not explicitly written in the contract.
  2. RETALIATION against homeowner for filing complaint against the Contractor. Deliberate delay in completion and retaliation confirmation is in text message.
  
  Date of Transaction: 8th March, 2022
  Amount of Money paid:35,000 Dollars
  Check 1: 14,000 (Enclosed):1 st Draw
  Check 2: 10,000 (Enclosed) 2nd Draw
  Check 3: 8,000 : Unable to retrieve from bank. Gary does not provide us with any receipts. 3rd Draw. Discussing with bank to retrieve a copy of the check.
  Check 4: 3,000 (Enclosed): 4th Draw, a proof that Draw#3 was paid.
  
  Gary promised to finish the basement by June15th, then gave a date for October the 15th 2022 and then after a mediation call with MHIC promised to finish the work by November 30th 2022. Time is of ESSENCE and all verbal and written promises must be enforced.
  
  Gary keeps postponing and lying about the completion of the work. When we ask him about completion he sometimes says that he fired his crew and other times he says that our basement completion work is not the only work he has.
  
  He has done nothing to complete the work on time. most of the work till mid of July was done without a permit. we have been living with a dirty, dusty, uninhabitable basement since March 2022.
  
  I would request the completion of the work immediately, my losses be recognized and compensated for as allowed under principal of justice.

  Customer Answer

  Date: 01/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The work is NOT complete and NOT inspected by Howard county. 
  
  
  
  Sincerely,
  
  
  
  ******* *****