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Business Profile

Auto Services

Prestige Motor Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my car in June of 2023 and still have paper tags. I've called several times to no avail to have this resolved. Very poor customer service.

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 14, 2022 I purchased a 2014 ****** ***** . On the day of the purchase there was no radio working or a back up camera . The dealership promised to replace the radio and never did . This car as been having a lot of problems . The passenger side control came apart , the car axle came off . And I only had this car since May not even 6 months . Every time I reached out to the dealership to get them to fix the radio they gave me the run around . And I was also told to purchase the radio myself and they would reimbursed which I found crazy because the car suppose to come with a workimg radio and back up camera . Lots of fuse inside the car isnt working also .

    Business Response

    Date: 12/28/2022

    ---------- Forwarded message ---------
    From: Ali K*** <prestigemotorcompanymd@*****.com>
    Date: Tue, Dec 27, 2022 at 3:39 PM
    Subject: Re: Prestige Motor Company
    To: Dispute Resolution Team <[email protected]>


    *** ***** I apologize for the inconvenience of this matter. However I want to offer a clear explanation on what transpired. On May 14th the day you purchased the 2014 ***** the dealership did promise to replace your radio. Upon looking for your radio we discovered that your OEM radio would be very hard to find. Our solution to your problem was to install an aftermarket radio with the features of a back-up camera and *********. Nothing short of what the vehicle originally had. You declined. That option is still available to you because we did promise to fix it. Your control arm is unfortunately your problem to resolve. We have a 30 day 1000 mile warranty that covers engine and transmission only. Even still we were not made aware of the control arm issue at all. We hope to fix the radio issue and even help out with the control arm. I do again apologize for the inconvenience of this matter. We look forward to helping you and our community in the future.

Prestige Motor Company is NOT a BBB Accredited Business.

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