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Business Profile

Billing Services

Global Financial Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled both of my sons at a local martial arts dojo. One of my sons ended up with a severe autoimmune disorder, CRMO, that will now prevent him from participating. We informed the Dojo of this and wished to continue to only have one of my sons enrolled, and to cancel for my ill son. I was informed that my contract listed both sons on one, so I was unable to cancel. Continuing would cause my son serious illness as even with no contact, his bones are inflamming to the point of breaking. The Dojo was informed of this and still refused to cancel my contract. If either the Dojo or this company continue to attempt to collect money from us, I will be taking legal action as this is a violation of our rights since this is a medical issue.

    Business Response

    Date: 02/21/2023

    February 21, 2023

    BBB of Greater Maryland
    502 S Sharp St, Suite 1200
    Baltimore, MD 21201

                Re:       ****** *******
                            ****** ********

    To Whom It May Concern:

    This
    letter is in response to the above referenced case number, regarding ****** *******’s account with ***** ****** Martial Arts.

    Based
    on ****** *******’s membership agreement, it will be the customer’s responsibility
    to submit their request for cancellation to Global Financial Inc. However,
    based on our records, the customer has not contacted our company regarding
    medical cancellation.

    Based on the membership agreement, medical cancellation can only occur if the member's condition is non-preexisting and permanent.

    We
    have reached out to the customer and provided our Medical Cancellation
    Guideline and requested the medical documentation to determine eligibility for medical cancellation, and we will continue to follow up.

    If
    you have any further questions or concerns in regard to this case, please feel
    free to contact our office at ###-###-####.

    Sincerely,

    Consumer Affairs
    Global Financial, Inc.

  • Initial Complaint

    Date:09/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My minor son is having mental health issues. I have asked that this company cancel my minor sons contract. They are refusing to cancel the account which is unethical. They are only allowing the contract to be cancelled if he is hurt in the DoJo.

    Also, the Dojo operates out of Georgia buy this company is in Maryland. All we are asking for is that the company cancel my minor son's contract.

    Business Response

    Date: 12/01/2022

    Business Response /* (1000, 14, 2022/11/10) */
    From: Global Financial
    Sent: Tuesday, October 04, 2022 4:10 PM
    To: Ralph Tolbert from BBB
    Subject: RE: We received a complaint # XXXXXXXX on your business

    October 4, 2022

    BBB of Greater Maryland

    *** S Sharp St, Suite ****

    ********** ** XXXXX

    Re: Peaches ******

    Case#: XXXXXXXX

    To Whom It May Concern:

    This letter is in response to the above referenced case number for an account with World Class Taekwondo.

    Based on Mr. Raymond ********** membership agreement, to be released from his contractual obligation, the cancellation would need to be processed under the medical or relocation cancellation provisions stipulated in the membership agreement.

    On September 29, 2022, the customer was informed that, although medical issues are valid reasons for cancellation, we need documentation proving the situation is eligible under the guidelines in the contract. We advised the customer that the medical documentation does not need to include sensitive medical information, and that we must only be given enough information to determine that the member's condition did not pre-exist the contract signing date, and that the condition will prohibit the activity for at least one (1) year. As of today, we have not received any documentation allowing us to finalize the processing of their cancellation request.

    During our telephone conversation on September 29, 2022, Mr. Dasilva asked the hypothetical question, that if the member becomes injured due to participating in an activity despite his mental health issues, would liability fall upon our company or World Class Taekwondo, since we would not release them from their contract. Our response to this question was that there is no liability unless the member suffers injury on the World Class Taekwondo property that was a direct result of the school's negligence. To confirm, this was a separate issue from cancellation, and was discussed only in context of injury liability.

    In addition, please be informed that the one (1) year membership agreement with World Class Taekwondo was signed on July 22, 2022 by Raymond ******** Therefore, Ms. Peaches ****** is not legally able to request cancellation on this account.

    If you have any further questions or concerns in regards to this case, please feel free to contact our office at (XXX) XXX-XXXX.

    Sincerely,


    Consumer Affairs

    Global Financial, Inc.



    Global Financial, Inc.

    **** Box ***** ********* ** XXXXX-XXXX

    (XXX)XXX-XXXX, Fax:(XXX)XXX-XXXX

Global Financial Inc. is NOT a BBB Accredited Business.

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