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Business Profile

Glass Company

Glass & Mirror Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Company.

Complaints

This profile includes complaints for Glass & Mirror Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Glass & Mirror Plus has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/22/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered heated mirror glass for drivers side mirror for a 2008 Toyota sienna. Nowhere on the website while ordering did it state that the order was is USD. This ended up being a significant oversight and misrepresentation for a Canadian costumer like myself. My understanding was that I would be paying $75.85 CAN. This is a standard feature online businesses to price in the currency of the customer, or at minimum declare the currency that the price is in (especially for customers from other countries). It is very deceiving to not provide any details regarding currency. The cost in CAN $ ended up being 109.68. This is more than %150 cost compared to what I believed was advertised at time of purchase. I could and would have chosen to buy a whole replacement mirror with mount for less than $109.68. So it was not only deceptive but resulted in excessive expense. I reached out to Mirror Glass Plus after receiving an invoice email where for the first time it showed the currency in USD. I informed them I would attempt to reverse the transaction and report the concern to BBB if there was not a satisfactory response. Regardless of how they handle my situation I believe they should change their website to display the currency their prices are in. Until then, other buyers should be informed. -*******

      Customer Answer

      Date: 12/23/2024

      The business called me and offered me a discount, and refunded me the difference between what the list price was and what I paid. They also assured me they would be correcting their website to properly display units in USD. I am satisfied with their response.

      Thank you.

    Glass & Mirror Plus is NOT a BBB Accredited Business.

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