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Business Profile

Organization

Fuel Fund of Maryland, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed help with my BGE bill and applied to fuel fund on May 28. I received a email from them saying my application was received and they would get back to me. The application ask if you have a turn off notice and I did for June 6 2025 my turnoff notice has come and gone and as today Monday June 16 I still have not heard from them. How do they say that they help with turn off notices when they never get back to you. I am 90 years old and need my electric to stay on.

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/22/24 I had to come up with a partial payment to *** to have my electrical services restored. Fuel Fund helped with partial payment. It took me a while to be able to pay $1900.00 to match ********* help. I finally made the payment on 11/22/24 and my service is still off today 11/25/24. ********* is unable to be contacted by phone voice message NOTHING. *** says ********* needs to tell them what to do. I am sorry how does that work. I am so disgusted, cold, hungry with two minor kids 10y and 11y in the house. No electricity, No refrigerator and cold. Please explain why this process is so long and unresolved? I paid my share and as a taxpayer this is alarming and Disheartening. Please reach out to *** to restore my services.Tyrease Nurse ************

  • Initial Complaint

    Date:08/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the **************** for assistance with my *** account. According to their guidelines, they have 14 days to respond, but it has been over a month, and I am in urgent need of help. I have reached out multiple times but have not received any response.

  • Initial Complaint

    Date:12/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I filled out a fuel fund application in August 2023 and was told that I didn’t have a turn off notice to meet the requirements. I received a turn off notice in November 2023 but the old application is still on file so I can not reapply

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2022, Fuel Fund of Maryland approved ***** for 100 gallons of oil , as it has done numerous times yearly for me through ***************************** In January 2023, I began getting bills from ******* for a balance which the ********* had not paid. Since then, I recieve monthly bills,plus interest for amounts, as of today $51.74, ********* Refuses to pay. Despite my having nothing to do with any contract or authorization between ******* and *********, ******* DEMANDS I owe the disputed $51.74 because the say the oil went into my house. I never authorized any dollar amount nor signed for any oil delivery. ********* should pay for the delivery they authorized.6/12/223, I recieved a call from ********* ******** ****** denying they owed ******* any money. Since ********* arranged the delivery, they should pay for it in full.

Fuel Fund of Maryland, Inc. is NOT a BBB Accredited Business.

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