Complaints

This profile includes complaints for American Radiology Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Radiology Services Inc. has 6 locations, listed below.

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• 

  American Radiology Services Inc.

  2080 York Rd Ste 160 Timonium, MD 21093-4249

• 

  American Radiology Services Inc.

  10373A Reisterstown Rd Owings Mills, MD 21117-3617

• 

  American Radiology Services Inc.

  3700 Fleet St STE 110 Baltimore, MD 21224-4238

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  American Radiology Services Inc.

  1101 N Point Blvd Ste 108 Baltimore, MD 21224

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  American Radiology Services Inc.

  PO Box 17513 Baltimore, MD 21297

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a MRI from American Radiology Services (ARS) on 7/16/2024. I had to pay the full amount for the services and was told I would be reimbursed for the portion paid by my insurance. I called ARS on 10/3/24 to check on the status of my reimbursement. I was old the money would be refunded to me and to expect it within 30 days. I called back 11/11/24 and the money was still not refunded. I was them told it would be 5 more days. I called back 11/18/24 and told it would be another 30 days. It has been over 4 months and I still have not been refunded my money.

  Business Response

  Date: 12/04/2024

  This is to confirm we have fully reviewed all aspects of Mr. ******** complaint.

  Mr. ******* was seen at ************************ (MIN) on 07/16/24. Please be advised that it is our policy to collect an estimated cost share for procedures at the time of service.  Patient benefits are confirmed via an ******************** Interchange) process. The cost share information is requested at the time of scheduling and/or at the time of service through a 270 real-time connection to the insurance.  A 271 response is received from the insurance which provides patient eligibility and any out-of-pocket costs for which the patient would be responsible- including ***payment, ***Insurance,and/or Deductible. If the insurance returns the 271 in a timely fashion,patients are notified of their estimated cost share when contacting the site to schedule services.
  
  After services are complete and the radiology report is finalized, services are coded (CPT/ICD10) and submitted to the insurance carrier.  After processing the claim, the insurance issues an Explanation of Benefits (EOB) which is the most accurate source for providing the patient and provider with information on how the services were adjudicated.

  Due to the 271 response from ************************ he was notified the estimated patient responsibility was approximately $2,597.61 for date of service 07/16/24. Mr. ******* paid $2,597.61 at the time of service. 

  After the insurance processed the claim, the only patient responsibility was $250.00. Since Mr. ******* already paid $2,597.61, the $250.00 copay was applied to his 07/16/24. Mr. ******* contacted MIN on 10/17/24, 11/11/24 and 11/18/24 regarding a refund. Mr. ******* was told the refund could take up to 30 business days. Per our records, as of 11/20/24, a refund in the amount of $2,347.61 was issued back to Mr. ********* credit card from the time of service. Refunds that are issued back to a credit card may take up to 5 business days to reflect back to Mr. ********* account. As of 12/04/24, there is a $0.00 balance on Mr. ********* account with MIN.

  We apologize to Mr. ************* for the delay in resolving this inquiry and the inconvenience this issue may have caused.

  We are committed to creating a seamless process that promptly escalates patient inquiries through the BBB to the appropriate management or executive levels within our company and tracking those inquiries through completion.

  We greatly appreciate your assistance and cooperation in achieving a resolution.

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******