Complaints

This profile includes complaints for Renewable Energy Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Renewable Energy Corporation

  1850 York Rd STE Frnt Timonium, MD 21093-5122

  
• 

  Renewable Energy Corporation

  9 W Aylesbury Rd STE F-G Timonium, MD 21093-4121

  
• 

  Renewable Energy Corporation

  1850 York Rd Ste L Timonium, MD 21093-5122

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract to install solar panels with Renewable Energy Corporation (Address: 1850 York Rd Timonium MD 21903). A week after the install my roof began leaking and I have ongoing internal home damage due to the leak. It has been 30 days and the roof leak AND the work has not been finished. I have been charged for the work yet the electric has not been completed nor the roof repair. I will need to find another roof group to complete the repairs and I am losing my annual leave to deal with this issue. The work needs to be finished.

  Business Response

  Date: 06/03/2024

  We have been dealing with this and have been out to the house.

  We installed the solar system on 5/7/24. The installation includes the solar system and a service upgrade. Despite it is not what is actually required by NEC Code most DC inspectors are requiring all 15 and 20 amp circuits be changed to Arc Fault and Ground Fault breakers. Changing out these breakers from standard breakers can be an additional material cost alone of $500 to $1,500, which we are doing without having asked the homeowner for any additional pay. While completing the installation we found 2 of their circuits that were not previously installed per code and to address this we had to order 2 specialized breakers that cost over $400 alone, again without asking the homeowner for additional funds.

  We came back out on 5/17 when the customer told us they had a leak, and we inspected and determined that it could be from one of our roof penetrations. We had a technician scheduled to go on site last Friday 5/31 but they got held up at another site until too late to get to this job. We found out this morning upon arrival at 7AM that the tech did not get there and did not call the customer, which is a communication failure on our part. This morning, before receiving this complaint, I had already called the customer to discuss the issues and tell them we want to schedule the technician to come first thing tomorrow to address both the roof leak and installing the last 2 breakers. I left a message and asked for a call back but have not received one.

  The customer was provided 12 months same as cash financing, so they have not had to make any payments at this time. With a service upgrade you can run into many existing wiring issues that can cause issues, which we have been dealing with. The roof leak is apparently from one penetration that missed the rafter, which we are fully prepared to address and make sure that the issue is fully rectified for the customer. 

  There is no need for the customer to lose any time or use any other contractor. If he reaches out to me we are fully prepared to get this addressed tomorrow as planned.

• Initial Complaint

  Date:02/13/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been call this company for service for several months in reference to a inverter issue with the battery purchase with the solar panels. On September 24, 2023. The fire department came out because the house was filled with sulphuric acid. The fire department stated that CO and H2CN was present. The fire department pull the breaker to the sub panel and the battery cart and ventilated the house. The fire department advised to contact the solar company.
  On 9/28/23 Chris M. came out because and reconnected everything but the batteries. Said he was not qualified to reconnect the batteries up and someone else from the company would come out. He had to speak with his co-worker. An appointment was set up by Malisa on 11/16/23 and no one ever showed up or called. I was home all day waiting.
  We have made several attempts to contact the office since then with no response. On 1/8/2024, I was able to speak with Sherri, she stated they meet on Thursday and someone will get back to us after that. Until this day I have not received an appointment or a call back and several Thursdays has past.
  At this point I want the batteries replaced. This system cost $30,000 and I can not seem to get any response with any problems from this company unless I write BBB. It is really disappointing after spending so much money on this system.
  Thanks, with any help in getting this issue resolved.

  Business Response

  Date: 02/13/2024

  Mr ***** has an older battery backup system that our current technicians are not as familiar with. We sent a technician out as quickly as possible and he was only able to make sure that the circuits on the backup were restored to have power. He could not address the issues with the batteries or battery backup inverter. 

  We have also had delays due to product availability and knowledge, but have been working to get what is needed to complete service for this system. We have not done a good enough job of communicating the progress or delays in progress to Mr *****. 

  Our lead electrical installer is out of the country until 2/19 - but we are reaching out to him to schedule this service. We will contact Mr ***** by the end of this week and review the process we have determined is needed - as it is a multiple step process and will take a couple of visits to his home to restore the battery backup system.

  Customer Answer

  Date: 02/15/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a salesman from Renewable Energy Corporation. The agreement was at the time of speaking with the representative was my credit would be pulled to see if I qualified. My credit was pulled. However, I was laid off and advised the company I no longer was interested in purchasing the solar panels. As you can tell from the letter no contact was sign I advised the company due to my recent laid off, I am no longer interested in purchasing the solar panels. The company continues to harass me with letter threatening to sending my information to the credit reporting agency. I advised the company I was no longer interested and didn't sign the documents. I have a video of the Federal express dropping off a letter at 9:00 pm asking for my DOB and signature. I think this was an attempt to get my signature fraudulently. If video is needed I can provide.

  Business Response

  Date: 01/23/2024

  This customer fails to accurately describe several things about their contract with us. 

  While a representative of our company did come to her home, after the presentation and offer of a quote, the customer signed a contract. We do offer financing, but our contract is not contingent on financing as many of our customers want to find their own financing. The customer did inform us at one point that she was laid off from her job, but didn't want to listen to the fact that this does not make the contract go away. We provided multiple weeks before again trying to contact her to see if her job situation changed and she was ready to move forward.

  Our representative even did a change order to reduce the contract, so obviously we were/are trying to work with the customer. Then anytime we sent documents to be signed or call we got no response. We then sent her a letter explaining that the contract does not just go away and asking that she contact us so that we could move forward. Upon receipt of the letter she called the office today and immediately starting raising her voice and cussing. I could not get a word in since she wanted to keep talking over me and continued to use foul language. I told her that we would move forward with legal action and thanked her for calling as I am not going to sit on the phone and continually be cussed at.

  The customer has a contract, she is refusing to move forward, months after the rescission period, therefore we will pursue payment of the liquidated damages as stated in our contract.

• Initial Complaint

  Date:09/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with a representative to inquire about solar for my home. I only agreed to a credit check to see my options. I choose not to proceed with solar. Today, 5 months later with no communication in-between I receive a letter stating I'm obligated to pay $4630.25 for not.vanveling in time. I didn't begin anything. I obtained a free estimate. I called the contact info of the sender of the letter and h4 is out of the office and mo one else in the office can speak with me. This threatening email is completely and utterly ridiculous.

  Business Response

  Date: 10/16/2023

  This customer signed a contract on May 22nd, 2023, and we had made several attempts to contact her as the project was being worked on. We then could not reach her for some time, so a letter was sent explaining that we needed to re-establish contact so that we could move forward on the contract. That same letter reminds customer's of the rescission period that is explained during the signing of the contract, and where in the contract they can find information on cancelling outside of the rescission period, and how costly that is to do.

  After receiving that letter she called our office while I was away on vacation and stated that us sending her the letter was ridiculous. We then received this complaint. 

  I will try to reach out to the customer this week to again see if we can find a way to move forward, and if not as explained in our letter then we will take the legal actions allowed for in the contract to be fairly compensated for a project that we have invested so much time, energy, and costs into.

  Customer Answer

  Date: 10/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The several attempts to contact were not accurate. I cancelled and made aware I no longer wanted to proceed before any charges were accrued. I do not want any services from this company, and do not reel responsible for any payment for a free estimate. Thank you.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renewable energy Corp forged my signature on contract and is threatning court. I want this contract cancled.

  Business Response

  Date: 09/22/2023

  This individual signed a contract with us and is now trying to cancel outside of rescission. The customer included multiple pages of the contract and the forms we complete while in their home. They clearly show his electronic signature and that he received the Rescission Notice so that he knew the time frame he had to cancel the contract without any financial consequences. 

  The process we use is an appointment is set with a homeowner, we reconfirm it twice before showing up, and then while in the home we present them information on the benefits of solar and offer them 1 or 2 sized solar systems they could purchase. If they agree to move forward our representative then completes the contract and other internal forms on their company IPAD. The way this electronic process works is that our representative fills in contract specifics such as address and components to be included. They also are required to enter the customers email address. Once they complete all of their sections of the contract and forms they electronically sign in several sections. The program then forwards to the customer information where they provide/enter their income information and electronically sign in several places. When this is done our representative then sends the contract package and it goes to our Finance email, and copies both the customer email and our representatives email. This process was obviously properly completed as the customer attached several pages of the contract and forms to this complaint.

  PLEASE BE AWARE - one of the forms the customer attached includes their private personal information such as income and SSN. Please make sure this is not published.

  The customer called our office with questions/concerns and spoke to the President of our company. They agreed to set up a meeting for our representative to come back out to the home. At the conclusion of that meeting our representative completed a handwritten Addendum to the contract. They then completed the handwritten signatures on the financing documents. Both he and the customer signed these documents, and I have attached a copy of the Addendum as the Finance documents have his personal private information. 

  So we made 2 appointments to meet the customer at his home, and at one of them he agreed to a purchase and completed electronic signature documents, and at the other he signed hard copy forms. 

  After this the customer called to cancel the contract outside of rescission and we explained to him that the liquidated damages as outlined in the contract would be due. Since then he has not answered our calls. We then sent him a letter explaining that he needs to either work with us to move forward, pay the liquidated damages, or we would go to court to collect what is contractually owed to us. Instead of responding to that letter by calling or emailing us - he filed this complaint. 

  The contract and all forms were correctly signed with/by him, and claiming anything was forged is a complete fabrication. We will still offer the customer those same 3 options as listed in the letter that was sent, but we will not allow him to lie about his interaction with our company without vigorously defending ourselves.

  Please contact me if there are any questions.

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello:
  The reason I'm putting this complaint is because when I contact with this company to get more information about solar panels they toll us this will help us with our bill electric to reduced significantly even they tolls us how many panels we need for the side for our house we applied fore the loans 10/28/2021 we don't see any changes on the bill because it was winter season but the summer 04/02/2022 our bill it was not to bad we do some changes in our air conditioning too so see a little bit difference but this year our electric bill come out 200 and up and paying the solar panels 300$ a mount I call many times to the company but always have the same response and they are not doing anything for me the solar panels they are not working for me at all please I need help .

  Business Response

  Date: 08/14/2023

  We have spoken to the customer several times and have explained that her solar system is producing as expected. She purchased a 3KW system and the system is producing and has been working since receiving permission to operate from the electric company after installation. The customer has also been told that the electric company increased electric rates significantly when the gas prices first increased dramatically. Her electric bill shows that her electric bill is down even further this summer than last year when the solar was already turned on. 

  We had some service that we scheduled for and came out to do and then the customer did not want the required inside repairs to be done that day, so we rearranged schedules and came the next day. Then they did not want the required holes cut in the drywall to complete the requirements that the inspector asked for, despite knowing that after the inspection we complete all drywall repairs. 

  The customer has called several times during a couple of weeks this summer when the Director of Operations was on vacation. Our company values employees time off, they earn the time and they take the time off. Not sure how anyone can complain that someone takes a vacation.

  We have tried to explain things and work with this customer. But we have completed the solar installation, it has been on and working properly for over 15 months, and they in fact are saving on their electric bill every month. 

   

• Initial Complaint

  Date:06/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar System purchased and installed 6/11/15. System failed again on 2/18/2023. Picture and video sent to company and available from cell phone if needed. Red warning LED lights, trouble alert and sounds, batteries not holding charge, constantly charging.. inverter Box very warm to the touch.
  
  Contacted Renewable Energy on numerous occasions via phone, text, email from 2/18/23 until 5/31/23. Spoke with Sherrie on several occasions. On 3/14/2023, I spoke with Megan, who stated that a repair ticket was printed and someone would be contacting us. We have had no contact yet. As of today, no repairs have been made and no more calls have been received. A list of dates, times of all attempts have been recorded. .
  
  We had the same problem before and reported to BBB. (Case # ********). This system came with a 25 year warranty, at a cost of $34,821.00 and it is still not working correctly.
  
  I would like a date for repairs. And someone sent out to repair / replace the system so that it is working as it should. Any assistance you may give in this matter will be greatly appreciated.

  Business Response

  Date: 06/06/2023

  Due to vacations we have not had everyone with information together in the office to review and address this.

  We are meeting tomorrow and a response will be provided by Thursday.

  Business Response

  Date: 07/04/2023

  We apologize for the delay in responding to Mr ***** and to this complaint. 

  We no longer install the type of battery backup system that Mr ***** has, and our current technicians are unfamiliar with them. We have been in contact with the manufacturer and obtained assistance with written material and phone technical support so that we can provide service. We will contact Mr ***** this week to schedule a service visit.

  Customer Answer

  Date: 07/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company installed solar panels on my home on September 21, 2022. I paid $19,521 to the company. A few months later I determined that the panels were never connected to the grid. The company did not inform me of that.
  The company said there were inspection delays. After the inspection, the company said the inspector contended the panels were improperly installed and needed remediation. There were delays with the remediation. In that time, the company did not keep me informed of the progress.
  Now, as of today, May 31, 2023, the panels are still not working. The company makes promises but so far I have not had a single kilowatt of power generated by the panels.
  I want the company to get the panels working immediately. I also want compensation for the power I have not harvested and the frustration I have endured.

  Business Response

  Date: 06/05/2023

  There have been some delays on all parties. 

  After the installation in October of 2022 we scheduled for an inspection in a few weeks and the inspector had an issue with wanting more setbacks than were on our pre-approved plans.

  We came back out and moved the panels around to meet what he was requiring. But the reinspection after that could not be scheduled immediately since now the plans didn't match the installation. So the plans were sent back to the engineers, then the updated plans were sent to the county as a permit update. The county take at least 4 weeks for their reviews.

  Once we had those plans back we contacted the customer and completed a reinspection on 1/18/23 and it passed. This was then sent to the electric company who has to come out and change your meter to a net meter - we sent them the passed inspection on 1/18/23 and they provided Permission To Operate on 2/14/23. The same day we sent the customer the turn on instructions. Those instructions include a statement to contact us if there is any issue. The customer next called on 4/25/23 to tell us that the monitoring was not showing production. Our Service Tech was in that county and was sent over the same day. But the ladder he had on that van was not tall enough so we needed to reschedule for a day when a 40 ft ladder could be sent. 

  We sent 2 people out on 5/19 with the 40 ft ladder and found that there was a wiring issue that required a new wire that we were out of stock on. That wire was received last week and we contacted the customer today and schedule the repair for tomorrow.

  As I stated there were several delays, a number of not within our control, but we could have also tried to cut some of this time down. We will work with the customer to insure the system is up and running properly and hopefully make her a satisfied customer.

  Customer Answer

  Date: 06/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I accept that the company had challenges beyond their control that resulted in the delay in getting my solar panels to function. This response is the first time I have had any real information about why it took so long. (They neglected to note that the reschedule due to not having the right size ladder the first time was also a no-go because on the second visit, weeks later, they ALSO didn't have the right size ladder.)

  My frustration, in addition to how long this has taken, is that at no time did they proactively inform me of the project status, even after I had a long conversation with an exec, which was at my initiation. I must note that the front desk staff who answers the phone is responsive, apologetic and professional . But it is only in recent weeks that someone from this company has actually reached out to me with updates.

  In September 2022, I gave them $19,500. In all this time, I was not informed and did not have benefit of even one killowat of solar power. 
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:05/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Husband and I had purchase solar panels in Oct 2022 based on Information provided by the employee about us getting rebates and credits to pay for the solar. We were promised to get $12k in rebates in order to allow that to pay monthly installments. As of May 2023 we have not received any rebates or credits. The person that got us signed up has not been helpful with providing us any answers to where is the money, and the only reason we signed up because we knew we wouldn’t have to make monthly payments for a while due to the credits we’re supposed to receive. Now they’ve added a $400 bill to our monthly financials that we were not prepared for. Also we were promised that our BGE would go down to almost nothing and it was significantly higher for months. Just overall life and at this point we want to be free of this solar panel contract and we want the solar panels removed from our property.
  
  Document provided is what he wrote down about all of the incentives that were supposed to be provided and it’s been 7 months and we were not given ANYTHING

  Business Response

  Date: 05/30/2023

  We have completed this installation and provided the customer everything that was discussed with them in the home before signing the contract.

  The contract was signed on 7/17/22 and by the next week we were providing the customer with documents to sign for the interconnection and financing, etc.  We obtained all of our plan, permits, and interconnection approval in time to install on 10/10/22. Then an inspection has to be completed, and once we have the documentation of the passed inspection we send that to the electric company. They then come out and change the meter to a Net Meter. The solar system can then be turned on - which was on 10/25. 

   

  The very next business day we sent out the Final Paperwork packet to the customer. This packet includes warranty documents, as well as the IRS Form 5695 to file for the Federal Tax Credit, the MEA State Grant application, the Anne Arundel Property Tax Credit application, and the SREC application. We complete as much information for the customer on all of these forms as possible, and include all documentation that is required to be submitted with each of these forms. The customer does have to sign each form and mail it out to each entity. We know they received this packet because the SREC application comes back to our offices for us to complete their application for this. We received the form, created the account, which then takes SREC Trade some 4 to 6 weeks to process and approve - but this was all done by 12/1/22. 

   

  The customer should have filed for the tax credit on their 2022 federal taxes. This would have paid them back $10,000 just from that one incentive. If they have not received this then they failed to do something on their end. They should have filed the MEA Grant paperwork, which usually takes anywhere from 30 to 90 days for the state to process it. That means they should have had that grant money of $1,000 back to them several months ago. The Anne Arundel property tax credit should have been sent into the county finance office, and then they send a certificate for the tax credit to be turned in when your next property tax payment is due. While we created and turned over the SREC account to them - I can see that they never followed the information sent in an email by SREC Trade to set up their account with payment information. Their SREC account has 2 SREC payments ready for them to receive.

   

  Renewable Energy completely fulfilled our contract, we provided all forms and instructions on what should have been done, so the customer should have already received all of these benefits. If they did not, it is something they failed to do. A simple phone call or two to our office over the last couple of months and we could have advised them on any questions they have/had. Instead they send in a complaint with totally false and unfounded accusations about our company. 

   

  Please let me know if there are any questions.

   

  Business Response

  Date: 06/06/2023

  Again this response is inaccurate.

  You had to have received the final paperwork packet from us, that included all the paperwork and instructions for the incentives, including the SREC paperwork. We know that because you signed and returned it to us!! We then set up your account with SREC and when it was done we told the SREC Trade website to turn over control to you. The system then sent you an email stating to set up your login and password and enter banking information so they can direct deposit your SREC income. We can see in the SREC Trade website that you have not completed these steps. 

  Normally we are glad to assist a customer if they have issues with this but we have not received calls asking for assistance as we could have easily helped you with this several months ago. There are SREC's ready to be sold by SREC Trade so I suggest you contact them and complete the process. 

  The bill amounts that you attached to your response do not show anything about the number of KWH's used, which is significant information in evaluating the energy use versus the solar production. On the solar monitoring website we can see that your solar is producing as expected. As we have explained before it is the combination of electric bill savings and SREC income that equal the total savings from the solar system. Also, for your home electric use is higher in the winter when solar production is lower. Then in the summer the electric use is lower and the production is higher. When the SREC income and that bill savings are combined, if you are using the same average KWH's as before the solar was installed then you would see that the system is doing what was said it would do.

  We assist customers with their final paperwork packet frequently, and would have been glad to assist you, but you refuse to acknowledge that your statements are simply not true so there isn't much we can do for you.

  Customer Answer

  Date: 06/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  we We’re unaware of all these things we had to

  do. In addition, I will send you a screenshot

  as soon as possible. I am out of the country until 7/3/23. 
  

  but I will have my husband help me.

  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased solar panels and backup generator from the Renewable Energy Corporation about 10 years ago or so. The microinveter failed and they did repair it, but it was a long wait. Shortly after the backup generator failed and Renewable Energy Corporation did send someone out to try to repair the generator. They discover that the battery in the generator failed and this part would have to be ordered from the manufacturer. I was later told that the battery for the generator is no longer available. The generator has a 25 year warranty so I am wondering how will the Renewable Energy Corporation resolve this problem? Replace or repair the generator or will they refund the money I spent to buy the backup generator.

  Business Response

  Date: 05/10/2023

  Some of the details in this complaint are not correct, but while we have been working on this final solution we have failed to communicate any updates to the customer. 

  When we visited in response to the customers call when the solar battery back up system failed we did make sure that she had power to all of the circuits that were usually on the battery backup. The brand of battery backup inverter that we installed for this customer 9 years ago is a legacy model that the manufacturer no longer makes and our electrical installers do not have experience with. So we have been trying to get installation and troubleshooting documentation from the manufacturer. We have recently gotten that information, and today gotten a tech support contact so that we can speak to the manufacturer tech support during an on-site visit.

  I will contact the customer in the next few days to review the next steps and schedule a service visit. While we hope that we will be able to have the system up and running in this one visit, it is possible that during this upcoming visit we will need to have the manufacturer send us a replacement part or even a whole new inverter. 

  Customer Answer

  Date: 05/10/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******