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Business Profile

Jewelry Manufacturers

Nelson Coleman Jewelers

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Tara T

    Date: 03/10/2025

    They were going to give me 500 dollars for gold I was selling.I went somewhere else and the correct amount was 750 dollars.They almost ripped me off 250 dollars!!!

  • Amber H

    Date: 12/07/2023

    I am not impressed with the customer service over the phone I received 5 days ago. We dropped off a wedding ring 2 weeks ago, to be repaired, paid a deposit and was told the jeweler would give us a call with any updates to the pricing or what repairs needed to be done, with an expected completion date of Dec. 6th.
    I called on Dec. 1st, to inquire about the process because I never received a call back, that I had already been waiting two weeks for. Upon answering, the person seemed immediately defensive, saying the jeweler is out for 3 weeks, and they couldn't even give me an update until Dec. 6th. it's now the evening of the 6th with no communication from them.
    It would've been nice to know about the jeweler not even being able to look at my ring until "maybe" Dec. 6th, instead of taking my money and leaving me with an empty promise of it being done by the 6th.
    I'm very upset, and I was giving the benefit of the doubt until the 6th, but with no callback at ALL or any updates for going on 3 weeks, plus the lack of transparency, I'm not impressed. I've already been waiting over a year to find someone who could work on my ring, not being able to wear anything until then. Hoping it can get resolved in some way soon.
    EDIT 7DEC: After calling this morning for an update, I was told I'd get a call back in "just a second" after they talked with the repair person. 2 hours later, they finally call back and say the repair price will be more than double what the estimate was. Oh, and they said the repair person was "out sick" for 2 weeks this time, instead of 3 weeks when I called over a week ago, and again, there was no mention of the repair person being unavailable until the 6th when I dropped the ring off November 15th. Sounds like they just let my ring sit for 3 weeks then when the pressure was put on, rushed to do an inspection and estimate after I called. What a shoddy business and I'm ashamed for them, to be a sixth-generation "family business".

Nelson Coleman Jewelers is NOT a BBB Accredited Business.

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