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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the UPS store $289.99 to pack, ship and insure 2 pieces of art from MD to FL on 11/1/23. Both pieces of art arrived with all four corners severely damaged. The art was purchased for $1,693 and was insured for $1,000. The repair estimate was for $1,200. I tried to submit a claim with UPS online, but the website stated I needed to return to the store. I returned to the store, and the owner, Peter Keyser, was not there. I emailed him to setup a time to meet. After three days, I did not hear back, so I returned to the store. He was there, and I gave him copies of my invoice, photos of the damage, and an estimate to repair. He said he would submit the claim. Now I keep getting emails from UPS asking for photos, an estimate and invoice. I cannot log onto the claim since it was summited by the store. I keep emailing Peter, and he replies that I need to finish the claim. Again, I cannot log onto the claim, since it was submitted by the store. I just want the $1,000 I insured the art for.

The UPS Store is NOT a BBB Accredited Business.

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