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Business Profile

Motels

Comfort Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a stay for this location for the wrong day through a third party. The third party told me to speak to the front desk at this location to see about adjusting the booking date, as they could not fix it on their end. I spoke to several "managers" regarding this issue, and they refused to issue a refund or adjust the date. I was never checked into the hotel for the night of April 21st, as I was already in ********. I simply want my money refunded, as I did not receive the service of staying at the hotel. I have stayed with the Comfort Inn group before and have never had an issue until now. I was deeply disappointed by this experience and will no longer stay at this location in the future.

  • Initial Complaint

    Date:11/07/2024

    Type:Facilities Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 18, 2024, I reserved a room at the aforementioned hotel at the above location for 5 nights, October 24, 2024, thru October 29, 2024 and paid in full in advance. Upon arrival, I proceeded to the front desk and informed the individual behind the desk that i would need to obtain door keys for room 228. With no problems or having to provide any form of identification, I received 2 door keys. I proceed to the room, and immediately upon entering this room it reeked of bad odor that i had to cover my nose and mouth as i further inspected the rest of the room. There is absolutely no way this room is safe for occupancy, nor is it acceptable in the condition it is in. This room could not have been cleaned or sanitized with the amount of dust and dirt found in the drawers, under the chair cushions, and between the bed sheets as indicated on the pictures provided. I immediately returned to the front desk and informed the person on duty ******** that there was no way i could stay in that room with the condition it was in. ****** then informed me that they are all booked up and do not have any available rooms to move me too and that i would have to wait till Monday and see if any rooms become avaiable. I then told ****** that there was no possible way i could stay in this room in the poor condition it was in and i am cancelling my reservation with them and requesting a full refund. ****** told me i would have to come back on Monday and speak to ******* who is the manager and the only person who handles refunds. So after waiting 2 days, i went back to Comfort Inn on Monday, October 28th and spoke with ******* and infornmed her of this incident and request for a full refund. ******* took down my information and told me she would submit my refund request into her systems portal and to allow 3-5 business days for someone to be getting a hold of me. It is now November 5th and i am back home in ******** and i still have not heard from anyone from Comfort Inn,

    Customer Answer

    Date: 11/09/2024

    Receipt from Comfort Inn to reimbursed the amount of $400 due to cancelation of reservation.

    Customer Answer

    Date: 11/09/2024

    Attached is the document print out of the canceled reservation and expected refund to he paid by Comfort Inn.

    Business Response

    Date: 12/07/2024

    Email has been sent to ****** and CCd ******* ****** regarding the complaint. We have offered her compensation back for her stay pending her approval. Our apologies for not responding sooner as the information on the complaint was incorrect regarding the arrival date (guest arrived on 10/25/25) number of nights she was staying (stayed 4 nights) and the first name on the reservation (which was **********) which is mentioned in the email. 

    Customer Answer

    Date: 12/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

    Customer Answer

    Date: 12/09/2024

    New mailing address is:

    ****************************

  • Initial Complaint

    Date:04/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document
    Click here to Get the File - use the Password: ********
    ****************

Comfort Inn is NOT a BBB Accredited Business.

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