We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Heritage Chevrolet/Buick

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Heritage Chevrolet/Buick's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Heritage Chevrolet/Buick has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2, 2024, I had the timing chain replaced on my 2012 ***** Equinox at Heritage Chevrolet Buick, Owings Mills, ********. After service, I was told by the dealership that the engine was severely damaged due to a bent rod and needed a full replacement.?I took the vehicle to an independent, certified mechanic for a second opinion. They diagnosed the problem and found that the timing chain had been improperly installed, leading to excessive oil consumption and internal engine damage.?This issue was directly caused by the dealerships faulty repair. I am requesting a full engine replacement at the dealership's cost and reimbursement for diagnostic expenses. The dealership has failed to accept responsibility to date.

      Business Response

      Date: 06/30/2025

      We have reached out to the customer requesting that she bring the vehicle back for inspection and provide us documentation from the other repair shop.  To date, we have not heard back from the customer and she has not brought the vehicle back to the dealership.  We ask that the customer contact us at her earliest convenience to schedule an inspection and review of the documents. 

    • Initial Complaint

      Date:03/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23060737

      I am rejecting this response because:

      Sincerely,

      ******* *****

      Business Response

      Date: 03/27/2025

      The dealerships General Manager has spoken directly with the customer and arranged for ************** to approve a buyback of the vehicle.  The necessary paperwork has already been submitted to ************** and we are now awaiting their processing in order to finalize the buyback for the customer. 

    • Initial Complaint

      Date:12/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM UTTERLY DISAPPOINTED IN THE LEVEL OF SERVICE I RECEIVED FROM YOUR EMPLOYEE VIA PHONE!

      I HAD A SIMPLE QUESTION AND RECEIVED THE MOST DESTRUCTIVE AND MOST DISTURBING DISRESPECTFUL SERVICE EVER!

      You should not have employees who racially profile consumers especially via phone! I have a whole phone recording with your employee Kevin ******! The most disturbing things were said!

      Business Response

      Date: 01/08/2024

      In attempting to investigate your complaint, I
      was unable to find any records at the referenced store based on the name
      provided. Additionally, the phone number provided was missing a digit. Please
      provide more information so that we may investigate further and address any
      issues you may have as necessary. You may contact me directly at ********************

    • Initial Complaint

      Date:02/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Excuse me even after there fake fake manager sent me a fake letter of concernment about? Supposedly doing something about the constant harrassement advertizements? I am here to tell you in big bold LETTERS NOTHING WAS NEVER DONE AND STILL NOT DONE ANOUT THE CONSTANT HARRASSING ADVERTIZEMENTS!? I STILL KEEP CONSTANTLY GETTING? PWE DAYS THROUGH THE ***** AND OTHER SOURCES? DID YOU ACTUALLY THOUGHT THAT? I HAVE TAKEN THEM SERIOUSLY? ABOUT PERMENTLY REMOVING MY NAME ? WHILE I AM STILL TODAY GETTING CONSTANT HArrassing advertizements right today? I guess they made you think that they were true to there word? I NEVER NEVER NEVER BELIVED WHAT THEY MADE YOU BELIVE AND THINK? THAT  are supposed to be righteous please? After the fourth time receiving constant harrassing advertizements? They thought that I would stop sending and filing harrassement complaints? Like I told you just as,long as they keep sending me harrassing advertizements??I will continue sending you complaints? Please they made you think that they have stopped sending me harrassing advertizements? Well let me TRULY TELL YOU TRUTHFULLY THEY NEVER NEVER NEVER HAVE STOPPED SENDING HARRASSING ADVERTIZEMENTS? THEY JUST THOUGHT THAT I WOULD NOT FILE ANY MORE? KNOWING THIS IS AN UNBALANCED AND UNEDUCATED AND AN UGNIRANT COMPANY THAT HAVE NO BRAINS NOR NO CLASS? NOR ETHICS NOR NO   PROFFESSIONALISM? I WILL CONTINUE FILING HARRASSEMENT CASESE UNTIL THEY ARE NOT IGNORANT ANY MORE,? AS AAD AS  IT MAY BE WHEN YOU ARE SEALING WITH AN IGNORANT COMPANY LIKE THIS? THIS US WHAT YOU HAVE TO DO AS IGNORANT AS THIS COMPANY AND  ITS MANAGEMENT AND WORKERS ARE TODAY? TRUST ME I WILL KEEP DOING THISCJUST AS LONG AS THEY ARE SENDING IGNORANT  HARRASSING HARRASSING ADVERTIZEMENTS?t no? I will continue on filing a HARRASSEMENT ********** ME? so you wanted the full details this is the fourth time that I have TOLD TOLD THIS IGNORANT COMPANT THAT? I WILL NEVER BE INTERESTED EVER IN YOUR BUSINESS EVER?and if you really want to make it clear? It is like telling a woman or man that have ten hands? That makes you feel uncomfortable? And the same if the company are ignorant to the fact that they can not accept that I DO NOT WANT YOUR BUSINESS? CAN NOT ACCEPT REJECTION? this is exactly what I am saying?CONSTANT HARRASSEMENT IF ADVERTIZEMENTS? ADVERTIZEMENTS AND OTHER HARRASSING COMMUNICATIONS? NEED ENFORCEMENT? AND A real decent caring and honest worker one that are about performing a vigorous serious and thorough investigation? And one that truly will make sure that I view and see my personal information? Are totally deleted? And a worker that will keep me updated and will not allow a closed? Case to be REOPEN? TO send me a alot of harrassing communication?I have tried to block filter junk mail this company?And a worker that will make sure that? I will never hear from this company? Ever again?a worker that will fund out? Why and how and when my personal information was aquired compromised? And sold to other companies without my permission and authorizations? And I want an official apology? And ? I want to view and see to it that my personal information? Will be permently deleted?and I want a worker to possibly keep me updated? On the perment deleting of this company?

      Business Response

      Date: 02/10/2023

      After **************** original complaint, Heritage opted him out of all future communications in each of its systems, as well as the systems of any third party that sends communications on behalf of Heritage. At this time, a member of our organization spoke with **************** to inform him that he had been opted out and requested **************** contact us directly if he received any additional correspondence so that we may determine its origin. 

      After receiving **************** recent complaint, we were able to determine that a third party vendor had a duplicate entry for **************** at the same address, but with a slightly different name. This entry has now also been opted out of all future communications. We have reached out to **************** to verify what advertisement he had recently received, but have not yet heard back. Based on the information we have available to us, **************** should no longer receive any communications in the future unless he makes an inquiry at one of our locations.

      If **************** does receive additional correspondence or has any additional questions, he may reach out to me directly.

      Customer Answer

      Date: 02/10/2023

       
      Complaint: 18620102

      I am rejecting this response try and understand until I dont receive any more of your advertizements I can not agree with you really? I have received numerous amounts of your ********* address,mile one and and? Until I can say for sure they stop comming then I can agree with you? To be honest with you I should have never received these,many harrassing advertizements from the start really?  ,,and all I can say is that I do not expect to receive none any more? And I have yet to hear from you ***********?  I did confer with one of there,lawyers? And was told that if I receive any more are one of the ways are too take a picture of the advertizement in  sections and send it to the  lawyers so they can see it? And try to do something about it? I should have never received there advertizements like this in the first place?

      Sincerely,

      ***************************

      Business Response

      Date: 02/22/2023

      As stated previously, **************** should no longer receive advertising materials from Heritage or any third party which sends such materials on Heritage's behalf. We have confirmed that **************** has been opted out from receiving future communications and have spoken with **************** advising him as such. If, for some reason, **************** receives any additional correspondence that appears to be from Heritage, we have requested that he forward a copy of such correspondence to our attention so that we may better determine where it may have originated.

      Customer Answer

      Date: 02/22/2023

      Whether you belive this or not I just received another harrassing advertizements as I am sending you this email? First of all I was never satisfied that they will stop sending me harrassing advertizements they are still sending me as if today and every time? I received another which they will? Continue on sending me constant harrassing advertizements? They will never stop sending me   harrassing emails? So every time they keep sending me these harrassing advertizements? I will show you and give you a taste of this aggravation and frustration that I feel every dsys to months? They keep sending mechareassing emails delibertly alot?

    Heritage Chevrolet/Buick is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.