Complaints

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• Initial Complaint

  Date:12/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought and paid in full for a used Porsche from Porsche Towson Sept 24th. I have NOT received title to the car-by law it's 30 days they have to get me the title. At first they said just takes awhile between 2 states.. I said ok, then they said I didn't give them my insurance card, I still have the text.. They wouldn't let me drive the car off the lot without giving to them. Then they said I didn't sign power of attorney paper.. idk if I did.. but sent to me and I signed and sent back to them. Mt temp tags expire soon again. It's been 3 months and still no title. I can't get car inspected without registration in **. I called PA **** of transportation to see if title was being provided to Porsche today since they said they filed paperwork. There is no paperwork on file for this vehicle in ** the women told me. I just want my title to the vehicle!

  Business Response

  Date: 01/04/2023

  Complaint Case # ******** - *************************- Porsche of Towson
  External
  Inbox
  
  ******************************** <*************************>
  Jan 3, 2023, 3:51 PM (18 hours ago)
  to me
  
  Hi ****,
  
  
  
  My name is ****** from AutoNation Corporate. I handle all BBBs for Autonation.
  
  
  
  Can you please provide a link for this complaint so we can respond?
  
  
  
  Thank you,
  
  
  
  ******************************* Senior Customer Relations and Partner Support Specialist
  
  AutoNation, Inc.
  
  200 **************************************************************************** 33301
  
  P: ************** E: *************************
  
  A picture containing logoDescription automatically generated
  
  
  
  From: ***************** from BBB <*********************************************>
  Sent: Tuesday, January 03, 2023 8:12 AM
  To: ************************* <*****************************************************************************>
  Cc: ************************* <*****************************************************************************>; *********************************************************************************
  Subject: We received a complaint # ******** on your business
  
  
  
  
  
  Image removed by sender.
  
  BBB of Greater ********
  502 *************************., Suite 1200
  *********, ** 21201
  
  
  
  
  
  One of your customers submitted a complaint. Please submit a response for display with the complaint on your BBB Business Profile.
  
  
  Complaint Case # ******** - *************************
  
  I bought and paid in full for a used Porsche from Porsche Towson Sept 24th. I have NOT received title to the car-by law it's 30 days they have to get me the title. At first they said just takes awhile between 2 states.. I said ok, then they said I didn't give them my insurance card, I still have the text.. They wouldn't let me drive the car off the lot without giving to them. Then they said I didn't sign power of attorney paper.. idk if I did.. but sent to me and I signed and sent back to them. Mt temp tags expire soon again. It's been 3 months and still no title. I can't get car inspected without registration in **. I called PA **** of transportation to see if title was being provided to Porsche today since they said they filed paperwork. There is no paperwork on file for this vehicle in ** the women told me. I just want my title to the vehicle!
  
  
  I want the Title to the vehicle
  
  Write a Response
  
  Contact BBB for Help
  
  Please submit your choice above and enter your response by January 8, 2023.
  
  If you choose to ignore this complaint, it may result in an unanswered status, which will be noted on your BBB Business Profile and could substantially lower your BBB Rating.
  
  BBB understands that we currently only have the customer's perspective on file and we invite you to share your account of what took place and the remedies available to resolve the matter. Once you submit your written response, we will share it with your customer. He/she will then be able to:
  
  comment for display, and
  accept or decline any proposed resolution
  If the customer is dissatisfied with your response, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response from you. The defining question of the process is, "Did the company act in good faith, and did it do everything it could have reasonably been expected or responsible to do to resolve the issue?"
  
  If you have questions about the complaint process or our mediation/arbitration services, please visit our digital **************************** page on bbb.org.
  
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  Sincerely,
  *****************
  Dispute Resolutions Team Leader
  Tel: ************ Fax: ************
  ******************************************
  
  
  
  
  
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  *****************
  10:38 AM (0 minutes ago)
  to ******
  
  Greetings,
  
  Thank you for reaching out to our office. Please note that the link can be accessed by clicking on "Write a Response".
  
  
  
  One of your customers submitted a complaint. Please submit a response for display with the complaint on your BBB Business Profile.
  
  
  Complaint Case # ******** - *************************
  
  I bought and paid in full for a used Porsche from Porsche Towson Sept 24th. I have NOT received title to the car-by law it's 30 days they have to get me the title. At first they said just takes awhile between 2 states.. I said ok, then they said I didn't give them my insurance card, I still have the text.. They wouldn't let me drive the car off the lot without giving to them. Then they said I didn't sign power of attorney paper.. idk if I did.. but sent to me and I signed and sent back to them. Mt temp tags expire soon again. It's been 3 months and still no title. I can't get car inspected without registration in **. I called PA **** of transportation to see if title was being provided to Porsche today since they said they filed paperwork. There is no paperwork on file for this vehicle in ** the women told me. I just want my title to the vehicle!
  
  
  I want the Title to the vehicle
  
  Write a Response
  
  Contact BBB for Help
  
  
  Best reagards
  --
  
  
  *****************
  
  Dispute Resolution Team Leader
  
  BBB of Greater ********, Inc.
  
  502 *****************************, *********, ** 21201
  
  Phone: ************
  
  Fax: ************

  Business Response

  Date: 01/04/2023

  Thank you for bringing this concern to our attention.
  
  The customer has received their tags and should have title any day now if they do not already.
  
  We apologize for any inconvenience this delay may have caused.
  
  Thank you
  
  

  Customer Answer

  Date: 01/05/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from the dealership sounds like the first time they heard about this, it was brought to there attention Oct 12th when I contacted my salesman about the title. With no resolve it escalated to the General manager ***** and the financial manager **** who we were told to deal with. Called him many times did not return any calls. On Dec 1st I was notified that I did not sign POA paper to transfer the title by *****-68 days after bought car and by ******** state law should have the title in 30 days from purchase. At first they said I didn't give my insurance info so couldn't transfer the title, but I found the copy they made in the paperwork for me. If they would just have been honest and said a mistake was made instead of months going by and trying to blame on me things could have been different. I did receive my title today Jan 5th. I think my complaint should be held against them because there is no reason to lie and take my time making many phone calls texts etc to resolve this plus they broke the law.

  Business Response

  Date: 01/06/2023

  
  
  We strive to provide a peerless customer experience, however, sometimes we fall short of that goal.
  
  
  We sincerely apologize for the lack of communication throughout this process.
  
  Thank you.