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Business Profile

Online Retailer

The Raven Zone Superstore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made order November 3 2023 order still unfulfilled to this date December 22, 2023. Unable to reach anyone in the store and website is no longer working. I would like to either have the order or a refund of my money. This was to be a Christmas present for my son, they are making it impossible for me to do anything else for him. due to the fact, that money is very tight this year, unfortunately, I have no money to just give away

  • Initial Complaint

    Date:12/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Ravens item on Dec 3rd. I never received the item and after I reached out twice without a response via email I called the store. I was told the item is not in stock and I can’t get a refund because the owner is having a health problem and their website is compromised. I offered to email a copy of the invoice but they said I would have to come into the store to purchase something for that amount. The item I wanted to purchase is not there and I am requesting a refund. I even asked for a timeline when I could expect it based on the issues they are having and they said they are not giving refunds. I am requesting a full refund for $24.86. They never contacted me to let me know they couldn’t fulfill my order and they still have the money I paid for it plus shipping.

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a retirement gift for 58.95 on October 21, 2023. As of today, December 07, 2023 I haven't received anything, not even a phone call or email with any status. It's too late for the retirement gift because the parties are done and over with. I would like my money back please.i don't want to escalate

The Raven Zone Superstore is NOT a BBB Accredited Business.

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