Complaints

This profile includes complaints for Homeworks Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Homeworks Property Management, LLC

  100 West Rd STE 300 Towson, MD 21204-2370

  
• 

  Homeworks Property Management, LLC

  100 International Dr Fl 23 Baltimore, MD 21202-4737

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been very many issues since I moved into this apartment. Firstly, they left an old fence behind the shed in the back yard and caused one of my kids to suffer a deep scratch on his shin because of it. In January 2024, I made the company aware I'd be a little late on rent and asked if there would be any sort of action taken against me as a result. After being guaranteed in WRITING that i would only receive a late payment charge. I paid the late payment charge but they still filed in court after emailing me in the middle of the month clearly forgetting the convo we already had (which I sent back to them to remind). They not only sent the paperwork but also charged me $95 for court fees. Also, the main bathrooms shower in the house, could not be used FOR MONTHS because they didn't want to fix the pipe. No reimbursements, nothing. We had countless plumbers come out and tell us the same exact thing, that the shape of the pipe was bad and not allowing water to flow and had to be replaced. I had to follow up incessantly to get fixed. Now, in my last month here (july-August2024) , a pipe burst in the basement and I requested emergency services because my basement was flooding. Not only did it take them 4 days to finally send someone out to fix, but they charged me for the water that was leaking. These people are crooks and have done nothing but rob me since I lived here. Ps I have more pictures and snapshots of emails but it won't let me upload anymore

  

  Business Response

  Date: 08/09/2024

  Thank you for bringing these issues to our attention. We take your concerns seriously and want to address them thoroughly.
  
  Regarding the old fence behind the shed, we understand the seriousness of the situation and took immediate steps to resolve it. The fence was removed three days after the incident to prevent any further risk.
  
  For the delays with the main bathroom’s shower and the burst pipe in the basement, we acted quickly by dispatching a technician as soon as these issues were reported. While the technician faced challenges locating the source of the leaks, every effort was made to address the situation as efficiently as possible. We made sure to keep you informed during the process.
  
  Your feedback is important to us, and we’re committed to resolving any outstanding issues. To address the inconvenience you experienced, we’re applying a billing adjustment of $177.45 to your account.

• Initial Complaint

  Date:07/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biohazard issue/ loss of property/constructive eviction ***DO NOT RENT FROM THESE PPL!!! HOMEWORKS PROPERTY MGMT WILL RUIN YOUR LIFE*** I signed a lease on June 7th 2024 for a one bedroom located at **** ********* *** Baltimore 21216. from day one I've had nothing but issues. July 3rd I reported by email and text that there was a dead carcass smell on the property, they never responded everyday after that. I complained every single day by email and phone. The 8th of July I could not sleep and I sent a very long email describing what was happening. Flies were forming on the right side bottom window of property. June 9th they emailed me at the end of day to inform me that the tenant downstairs passed away a few days earlier and that there is a potential biohazard issue. That same night of the 9th I went to a hotel to stay. I reported that. Homeworks properties will not tell me what the next steps were, all I hear are apologies. The owners threatened me July 12th on another property that wasn't even ready for moving said if I reported to police they would sue me. This has become a "constructive eviction" Im unable to retrieve my stuff, i have nowhere to live, I cannot get answers from these ppl about when or how or who is going to rectify this mess. I want my security deposit $1698 plus $849 and my July rent and the loss of my property( furniture, mattress, mattress toper, TVs, monitor clothes , linen and more since I haven't been living there since July 9th. All my stuff smells like death and decomposing flesh. Very disgusting situation. No clean up. Less than one month and this has been an unhabitable environment. Flies are all over my stuff laying eggs, the heat makes it worst. They refuse to pay for my hotel stay. These people are scammers and should not do business they have no knowledge on how to take care of tenants that pays their rent. All is documented. They breached the contract. Nobody I repeat NOBODY should trust or do business with these people. BEWARE!!

  

  Business Response

  Date: 07/22/2024

  On July 2, 2024, you reached out to us via email regarding a mice infestation issue in the property, prompting us to create a maintenance request.

  By July 3, 2024, we had officially logged the maintenance issue.

  On July 5, 2024, we contacted you via email to schedule pest control, proposing July 10 as the date. You confirmed this date through a text message on the same day. Following your report of a dead carcass smell, we continued with the scheduled pest control to address potential rat infestation concerns.

  On July 9, 2024, you sent another email describing the ongoing issue and provided a photo of a dead mouse. We informed our pest control vendor to address this issue during their visit on July 10.
  
  Later on July 9, we received confirmation from the brother of a tenant in another unit that the tenant had passed away. We promptly notified the landlord and focused on securing the deceased tenant’s unit.

  On July 10, you contacted us seeking guidance on next steps and mentioned that you had already relocated to a hotel. Our property manager, Christine, worked late to coordinate with the landlord and provided you with updates. She offered a complimentary hotel stay arranged by our company, which you declined, citing concerns about the quality of the hotel. We then suggested the ****** as an affordable alternative, noting that its monthly rate was comparable to the cost of your stay. We also offered you the option to stay in another property we manage, but you declined this option due to its distance from your current location. Meanwhile, Christine contacted your renters' insurance provider, Hartford, to verify coverage for your hotel stay. Hartford provided a claim number and the adjuster's contact information and advised you to retain receipts for potential reimbursement.
  
  In parallel, we arranged for biohazard cleaning of the affected property to ensure it was properly sanitized. You later visited the property and met with the owner, after which you reported feeling threatened and yelled at. We are currently investigating this situation. Link here are the relevant screenshots, emails, text messages, and call recordings documenting these interactions.
  
  **Link removed by BBB**

  
  Resolution: We are going to refund the Security Deposit and July Rent
  SD: 1698
  July: 849
  Total: 2547
  

  
  

  Customer Answer

  Date: 07/23/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Not only did I reported the smell of dead carcass by email also by text. The mouse issue I had take care of with mouse trap which took place right before the overwhelming decomposing smell invaded my air space.I've lost all my property in that unit because it's now all infected. The lack of responsibility is beyond me. HomeWorks Property said owner would not pay for no hotel room then Christine trying to "help" offered a room at the ****** for only one night when I clearly wasn't going to able to go back to the biohazard environment. The refund offered is nowhere near what I am owed for this nightmare that has ruined my life and security.
  
  **Emails removed by BBB**

• Initial Complaint

  Date:06/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suppose to have my security deposit by May 15. They sent my check to an address that I lived at over 3 years ago. When they asked me for my address I told them I will give it to them after I find out what happened to a $500 check they was suppose to get from social services. For a late rent payment. They said they sent the paper back to social services but social services said they got it after the deadline. They only did that because they knew they could just take it out of my security deposit. Then they charge me over 2,000 dollars for repairs when they was nothing wrong but closet fixes and painting. They took my money to fix things that they never fixed before I moved in the property. They charged me $75 to cancel that check and I still don’t have it. My security deposit was suppose to be ready for pick up on June 24,2024. The check is still not ready and this was over a week ago that they told me it would be ready. I called yesterday they said the check will be ready by today which is June 25,2024. Now they are saying it will be ready by the end of the week. They aren’t trynna give me my money back. As everytime I call it’s something else I have to wait for.

  

  Business Response

  Date: 07/01/2024

  We have cancelled the initial check we sent to her last known address and issued her the check which is available for pick up on Thursday June 27, 2024 at our Towson office. Please check the following link for the screenshots and other documents pertaining to this: **Link and personally identifying details of the response removed by BBB **

  *************************************
  

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ************** woke up on Monday 11/14 nothing on my entire upstairs was woo. Lights or electrical outlets. This has happened before on October 09/27/22 and I was without the use of my entire upstairs for 2 weeks but only difference is in September It was an electrical fire, the fire Department, and County Electrical department code inforcement was notified but Homework's Properties did a quick fix and replaced the outlet and never hired an electrician as their own vendors (4) said they needed to fix the problem because it would be an reoccurring problem and here we are . So I went on my meld for the first time and just read where they have fraudulently indicated that they added an circuit in my main breaker panel which NEVER HAPPENED and they also notified County Code inspections that they did this also which is so far from the truth. The only thing they did was replace the outlet that burned out and they said was my fault for plugging a tv and my ****** camera plug in (so if two things plugged in a two thing outlet caused the problem they synoptic have an outlet there for 2 things to be plugged there. Homework's Properties Never hired an electrician every vendor they sent said they were not an Electrician because I was told to ask and they all reported the problem could not be handled by them because they were not electricians and Homework' s Properties was aware of the problem that exists and was not going to pay an electrician to fix it . I was present 2 of the 4 times that they sent out their vendor and witnessed them telling them they needed to hire an electrician, my mother was there on another time and my cousin and a friend of mine the last time. Now today 11/14 I am having the same exact problem PLEASE HELP, I am so disappointed with this company they are slum lords and liars they do not take care of there problems they just lie and do quick fixes and make up excuses and accuse their tenants for their pre-existing problems . God please I pray to expose

  

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 5, 2022/11/17) */ To set the dates right, the first report regarding the maintenance issue regarding no power on the 2nd floor was on Sep 15th not on Sep 29th. When the issue on the 2nd floor was reported for having no power, we immediately called one of our electricians to schedule their visit however we were advised to call BGE first because there may be a Phase wire from the pole outside to the property that is not working properly. We contacted BGE, and indeed there was an electrical issue in the area and was advised that it would be restored the same day. The tenant also received a text notification from BGE while on the phone with us with regard to the ETA of the restoration of power in the area. The following day, the tenant reported that there was still no power on the 2nd floor and the tenant agreed to the electrician's visit on Sep 16. On the day of the scheduled appointment, we received a report back from the vendor saying that he wasn't able to complete the repairs needed and that an incident had occurred. Details of the incident are as follows: A child (the tenant's son) was following our vendor around the property. Our vendor was concerned about the child's safety, he advised the child to stay away because it was dangerous. He was afraid that he might run into him while he was repairing the electrical circuit, which would be dangerous for both the child and our vendor. At that point, our vendor stepped outside for some additional tools and materials. When the vendor walked back towards the property he was confronted by the tenant on the doorstep. He was told that she had two guns that she knew to use them. Out of fear for his safety, he had to leave, did not finish the job, and didn't want to come back.(see the screenshot vendor's text messages.) Due to this instance, we had to find a different vendor and were scheduled to visit the property on 09/23/2022, which the tenant confirmed. On the day of the repair, Inspector ** of Baltimore County called and informed him of the current situation and was given until Sep 26 to fix it. (see attached call recording with the inspector) The issue was fixed(please see attached invoice) and according to the assessment of the electrician, the tenant is currently using too many appliances at one time, causing the tripping of the breaker. The outlet is being overloaded, causing the breaker to trip. The tenant reset the breaker multiple times without remediating the overloaded outlet, and this burnt out some of the wiring. (please see attached file for the Electrician's assessment as well his electrical license) The most recent maintenance request of having no lights or power again on the entire 2nd floor was on November 14 this was deemed an urgent issue. Our representative tried calling the tenant but was routed to voicemail. We texted the tenant and she is only available on Saturday, Sunday, and Monday to accommodate our electrician. We want this fixed for the tenant as soon as possible, but it's the tenant's schedule that's holding it back. (please see the attached screenshot) Consumer Response /* (3000, 7, 2022/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason I do not except the response is because everything is exaggerated that they stated, my grandson is a teenager and he was only following the vendor because he was a stranger in our house and he was not in his way and the vendor left because he asked my grandson would he be following him the entire time he would be there and I said either he would or I would because your not a guest and he got upset and left. Homework's Properties has not sent an certified electrician to my house at anytime because each vendor that arrived was asked there positions and they all said they were not electricians and told me that that's what I needed to get the problem fixed and when I asked them to please put it in writing they said they worked for Homework's Properties and they could not because that's their employer an Ty was the inspector that I called and had he didn't do nothing, nobody cares. Business Response /* (4000, 10, 2022/11/21) */ As mentioned in our previous response, We could have scheduled the electrician's visit sooner, however, the tenant is only available on Saturday, Sunday, and Monday when asked for their availability last week(please see the previously attached document). Given the incident during the previous electrician's visit (please see the previously attached document), and the report provided by the electrician sent by the Home Warranty Company that denied the property owner's claim due to tenant-caused damage by overloading the outlet causing the breaker to trip, we have to assign this to a different electrician. It would greatly help if the tenants can make a more open schedule(not limited to only weekends) so we can get this matter resolved as soon as possible.

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Homeworks Property Management to manage my rental property located at **************************. I partner with local organizations to place tenants who need housing. Homeworks was hired to manage the needs of the tenant and property, including service request, rent collection, etc. Per our contract agreement, any service request that exceeds $300 requires approval from the owner. According to Homeworks the tenant submitted a service request because the outlets in the kitchen were not working. Homeworks sent out an electrician that tampered with the electrical wiring without authorization from me, the owner. The newly renovated unit was under contractor's warranty. If there was any issue with the electrical wiring it would have been covered by the contractor. Since Homeworks altered the electrical wiring without permission, the contractor would not uphold the warranty. The electrician that Homeworks used did not fix the problem. I paid out of pocket for a licensed electrician to assess the issue and fix the problem, which totaled over $300. Because electrical work of that magnitude was over $300, per our contract, Homeworks was required to get authorization from me which they failed to do. The cost of the repairs was $972 out of pocket to be exact. I asked Homeworks to provide an itemized invoice and licensing information for the electrician that they used. I have yet to received it. I was told that the issue is under investigation. Because of the poor communication, I ended my contract with Homeworks on 6/29/22. Per our contract, the $1500 security deposit provided by the tenant is to be returned to me within 60 days of contract termination. It has been past 60 days and I have attempted to schedule a call with Homeworks on several occasions. I have not had the opportunity to speak to Michelle S********, Client Success Manager, the contact that I have been working with. When I call, I am told that she is unavailable due to meetings.

  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/10/25) */ "It is stipulated on the signed Property Management Agreement that, unless it's an emergency, any maintenance issues costing more $300, HomeWorks Property Management will be seeking the client's approval. The Pre Move-in maintenance issue assessed by our handyman which includes the quote for the change of outlets to GFCI was only quoted at $297.70 hence our automatic approval process for quotations did not trigger a client approval. We have not received any warranty information for any work done by the client's contractor and have only known of it after the fact that our Maintenance Tech was unable to fix the outlet issues. Also, there was no such agreement that Pre Move-in maintenance issues which include the Replacing of the light bulb on the porch, changing of outlets to GFCIS in the Kitchen and Bathrooms, and repainting of the porch railing that is chipping and peeling will be performed by a Licensed Electrician. With the above situation and circumstances, the client's request to be reimbursed for the cost the client paid to their electrician to fix the outlets is too much. However, we can refund the $297.70 in full as compensation for our maintenance tech not being able to complete the entire scope of work. The Security Deposit of $1500, and the refund of $297.70, minus the balance, totaling $1185 will be initiated for ACH Transfer to the client's registered Bank on file by Friday. The client can access her Final Owner Statement from the Client Portal. For questions or clarifications, please us a call at 410-413-1279 Consumer Response /* (3000, 7, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The security deposit of $1500 plus the $297 refund for the failed electrical repairs totals in the amount of $1,797. Homeworks is offering a refund of $1,185, which is a difference of $612. Attached are statements from the owner's portal listing all of the charges that had already been paid prior to the termination of my contract so there should not have been an outstanding balance. I've also attached documentation of all of the payments. Please provide the full refund in the amount of $1,797 or a documented explanation of the $612 difference. Business Response /* (4000, 9, 2022/10/28) */ "As of July 11, 2022, the ending bank balance was Negative (-)$492.70. After today's Accounting Final run-through before initiating the ACH Transfer, the Total YTD Ending balance is now at $1305.00(this includes the Security Deposit of $1500, the Maintenance Credit of $297.70, and Management Fee Adjustment of $120). Please see the attached YTD General Ledger that explains the income and expense flow for the client's account."

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my keys on 08/26/22 from a lock box and never received a walk through. I would have never accepted this property had I known what I had gotten in the house. I t took me weeks to clean the properly and start moving my belongings in the house because I had to move in because my lease was up where I was staying and I have not unpacked yet and it's 10/21 because it's been one problem after another every since I arrived. PLEASE PLEASE PLEASE PLEASE HEME AND MY GRANDSON. can be reached at ************.

  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/10/25) */ The resident viewed the property on May 11, and we have not received any feedback regarding the showing and the overall condition of the property. The application was submitted on the same day, the application for tenancy was approved on May 24, signed the lease was on May 25, and moved in the following day. As stipulated in the Lease Agreement Clause 15.) CONDITION OF LEASED PREMISES: By signing this AGREEMENT, the TENANT acknowledges that the premises are safe, clean, and in good condition. For any maintenance issues submitted by the tenant within 2 weeks of the move-in date that is affecting the life, health, safety, and habitability of the tenant, we attempted to fix however, the tenant refuses our vendor's entry. We had been having issues with scheduling our vendors with the tenant to fix any of the reported issues in June and July. Now for the maintenance issues reported in September and October, we had been trying to call, text, and email the tenant to get their availability for our vendor's visit but got nothing in response. We definitely would want to get the tenant's issues fixed and would appreciate if he can return our calls, text messages, and emails we made to the tenant in the past few days. Consumer Response /* (3000, 7, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ************** was told by the property manager that I had to have the *** turned on in my name prior to getting my keys and a walk through to see if the property was acceptable. On May 24 I received a phone call while I was at work that I could retrieve the keys for the property at ****************** from a lock box and sent a code. I asked immediately I was told we would do a walk through of the property before accepting it, I was told any problems in the property I should take note of and they would make sure to take care of them immediately. I did not get off until 9:30 pm that night so I drove to the property and got the keys from the lock box so when I went to the home I was very upset about the upkeeps and problems I walked into , I immediately contacted Homework's Property and let the know the conditions of this property is in acceptable and had I had my walk through I would have never signed a lease , transferred my ***, given a double security deposit, or ever accepted this property in this condition. The young lady on the phone kept apologizing and told me know worries management was being notified and everything was going to be addressed immediately. Nothing was addressed and my nightmare began ( I have pictures and I also put in maintenance request) I had already paid for movers to come and would have lost my deposit if I decided not to move in . Me and my BF cleaned the property, I hired someone to cut the grass and I moved in . First problem on top of how filthy the stove and cabinets were was it was hot the air conditioning was not working. After numerous phone calls and several vendors coming out and I was not getting any results I let Homework's Property know that I would not be paying any rent until my air conditioner eas fixed in the meantime it was taking them so long I had to purchase two air conditioners to be cool in the meantime. The next major problem was the power continued to go out and I had to keep flickering the circuit breaker and they still never sent anyone out and finally on September 14 I woke up in the wee hours of the night because I became hot and went to the basement to flicker the circuit breaker as I had been but this time the upstairs nothing came on and I spelled something burning so I followed the smell in my grandson's room and the entire outlet where his tv and a plug for my security camera was plugged up was completely burnt out black in color, so I called the fire department and they came and said we could not stay there and I asked them please can we stay because I could not afford to relocate at this time and they agreed and Sid I should reach out to whoever I was renting from to have an electrician come fix the problem. Homework's Property after a week finally sent someone and he was not an electrician after that sent another person who was not a electrician I call county 311 because I spoke with someone in the County Code 311 Mr. ********* doing the entire time and he informed me that who ever they send be sure to make sure they were a certified electrician and I have yet to see one and on top of that while communicating with Homework's Property Management every time I would give them my availability they would intentionally schedule someone opposite of my schedule. I even had 3 of my family members made available after they would schedule vendors to come and still no results, so I opened me an escrow account since then and have not paid my rent . Now sincethen 11/21 the heat is not working and I notified them and nothing has been done and it's 11/26 my refrigerator the door wail not stay shut . So please, please, please help me because this company is horrible and I need your help . I can be reached at ************ or via email at *************************. Business Response /* (4000, 10, 2022/10/31) */ The tenants submitted the Maintenance Request after the move-in and some of which were taken care of. Please see this link **LINK REMOVED BY BBB** for the Move-in Inspection walk-through conducted on October 26, 2022. The property owner has a Home Warranty Company and most maintenance issues requested by the tenant needs to go through them. Unfortunately, most of the time, the convenient time schedules given by the tenants does not work with the available time of the vendors provided by the Home Warranty Company and the tenants does not want to work with available schedules provided to them from the vendors of the Home Warranty Company. If the tenants deemed all the maintenance requests submitted as urgent then it greatly appreciated if the tenants can also adjust with the vendors availability. Another thing is, an appliance vendor cannot do HVAC issue, a handyman vendor cannot do electrical issue and vice versa. That being said, it is normal that we send different vendors for different maintenance issues with different schedules for their visits. Please see the attached file for the text conversation we have with the tenant today since the 26th. Another thing is, the tenant is claiming that they provided us with their availability time for a certain Maintenance Issue but based on the website(Property Meld), there are no messages from the tenant at all. Please see this link for the Notation Documents and Property Meld Chat ***BBB removed the link***

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed an Agreement with HomeWorks Property Management (HWPM) LLC, rented the property in Baltimore City. The monthly rent amount was $1,668, of which $1,547 is paid by the Housing Authority of Baltimore City (Section 8) directly to HWPM. The tenant pays remaining amount. In this Agreement, HWPM's monthly management fee was 8% of the rent - from Section as well as from the tenant's payment. On August 23, 2022 we notified HWPM that we would terminate our Agreement with them, effective September 30, 2022. HWPM requires 30-days-notice for terminating the Agreement. But, on October 12, 2022 HWPM reported via their Owners' Portal that they accepted the monthly payment on October 4, 2022 from Section 8. HWPM has deducted 8% ($133.44) Management fee for the month of October. Our complaint is that the Agreement was null and void as of September 30, 2022. Since the Agreement was already terminated, HWPM's management fee deduction violates the Terms of Agreement. Nor was HWPM eligible to receive Section 8's monthly payment. No agreement, no management fee. We are requesting the return of the $133.44. On October 7, HWPM deducted a $189.65 maintenance fee from the October rental subsidy. The repair issue was completed in May, but not invoiced until September 10 (after their receipt of the Notice of Termination) and paid on October 7 (post their receipt and acceptance of the Notice of Termination). Please note that HWPM is still holding onto $300 that is held in reserved for any repair(s). The owners must pay for any repair costing more than $300. Our complaint is that HWPM was not authorized to deduct repair costs from the monthly rent. Furthermore, the Agreement ended on September 30. We are requesting a full refund of the monthly rent subsidy. HWPM must refund $300 maintenance reserve, $1668 security deposit for the property and monthly rent from Section 8

  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 6, 2022/10/20) */ The agreement has been terminated on September 30th, 2022. Under the signed contract for property management, Section 11 - Termination, Clause C - Owner Responsible for Payments, page 9, "Owner shall pay Manager any fees, commissions, and expenses due to Manager for services already rendered or payments due through the month of termination. Owner shall assume and satisfy the obligations of any contract or outstanding bill incurred by Manager under this Agreement. Manager may withhold funds for up to 60 days after the end of the month in which this Agreement is terminated in order to pay bills previously incurred but not yet invoiced and to close accounts. Manager shall deliver to Owner, within 60 days after the end of the month in which this Agreement is terminated, any balance of monies due Owner, which was held by the manager with respect to the Property, as well as a final accounting reflecting the balance of income and expenses with respect to the Property as of the date of termination or withdraw." October's Section 8 payment that was still forwarded from Section 8 to us that was posted on October 4 in the Tenant's ledger, together with the tenant's October pre-payment for October Rent made on September 24th was initiated for ACH Transfer on October 10th amounting to 1714.13 which should have hit the client's bank account by now. The Maintenance issue for 189.65 was reported on May 7th, however, due to vendor and tenant schedule conflicts, this was not completed not until August 24. Since this was a leak issue, confirming its completion takes another rain to see if the sealing of the holes indeed fixed the issue which is why the maintenance request was only invoiced until confirmed by the tenant that's is already fixed. The refund request for the S8 subsidy was sent on October 10th. Following the agreement's "review within 60 days after the end of the month in which this Agreement is terminated," the client's account has been forwarded to accounting for review, and the Security Deposit amounting to $1668 plus the $300 Reserve will be initiated for ACH Transfer to the client by the 14th of November and will hit the client's bank account no later than November 21st, 2022. Consumer Response /* (3000, 8, 2022/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) HWPM LLC's response does not address its acceptance of the October rent subsidy ($1547) from the Housing Authority of Baltimore City's - (Section 8). HWPM deducted eight percent (8%) for (October's) management fee. The notice to terminate the Terms of Agreement with HWPM was submitted to HWPM on August 23, 2022. Please see the attached, which states the termination date of September 30, 2022. Our complaint is that HWPM LLC should not have accepted Section 8's payment for October, nor should HWPM LLC have deducted the 8% management fee. The Maintenance fee also, should must not be deducted from Section 8's rent for October 2022. Further, Section 8 does not pay for maintenance at 3401 Ramona Ave. HWPM must deduct this from the owner's reserved $300 that is specifically held by HWPM for such a purpose, per HWPM. Business Response /* (4000, 10, 2022/10/24) */ As previously stated in our last response, the signed Property Management Agreement states that there are up to 60 days for HomeWorks Property Management to conduct a client account's final accounting for closing. The final balance(whether positive or negative) will reflect not until the review is complete. The charging of Management Fee is charged automatically by our accounting system for any funds coming in that are applied toward the rent. Since we have to keep the client's account active in the next 60 days after the termination date, thus such a management fee charge occurred. If this was initially raised to us, we definitely can make the adjustment, however, it was not. We would like to request the client to file a formal request sent to our helpdesk Email, [email protected] so our accounting team can make possible adjustments as the review for account closing is still ongoing. In regards to the $300 property reserve, it is correct that the funds will be utilized for paying any Maintenance Expenses that are within the $300. As initially explained to the client, the way it works is if the $300 reserve has been used, it will be replenished to make the reserve $300 again by the following month before any disbursements are made. As of this writing, the $300 reserve is intact so the client's request of applying the $189.65 to the reserve does not have to be done as it was already accounted for. The $300 together with the Security Deposit will be released together with any adjustments after the completion of the account closing review. Consumer Response /* (4200, 12, 2022/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response which was sent to HWPM is attached. We sent this directly to HWPM addressing their response which was submitted to BBB, on 10/25/2022

• Initial Complaint

  Date:06/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to manage my house at 1807 W. Joppa Rd, Towson, MD 21204. I rent it out. they found a tenant and rented it to them. They mismanaged the relationship with the tenant. The tenant requested that they be allowed to break the lease. Instead of negotiating with the tenant or informing me, they simply refused. The tenant filed an escrow case. They lost. Then they filed a second one and appealed the first. The second case was not funded so when they lost I did not receive the missing rent. Homeworks Property Management (HPM) did not pursue the missing rent. I informed HPM that I believed the tenant had moved out of the house in December and requested that they check. They did not. The housing court was closed from Jan to the beginning of March due to COVID but HPM did not inform me about this. they did not follow up with an eviction case until mid-March. When the tenant evaded the eviction notices HPM did not file papers asking to post it on the door until after I called them and demanded it. But instead of pursuing eviction even after I requested it, they posted an abandonment notice. When the tenant did not respond they went to drill the locks. When they found a squatter (as I told them they would) they did not drill the locks or inform me. They did not post a trespassing notice. They will not return calls to me from anyone who can answer any questions. They take more than 24 hours (they claim to respond to tickets in their system in 24 hours) to respond to questions. I need this company to evict the squatters. Use the deposit money from the current tenant to pay any outstanding vendor bills. I need them to complete a turnaround inspection, fix the problems caused by the tenants, and sue the tenant for the remaining money the tenant owes and put it into collections.

  

  Business Response

  Date: 07/11/2022

  Business Response /* (1000, 5, 2022/06/09) */ The Owner rented it out to a non-paying tenant, we took over the management in September 2019 and we evicted that tenant for the client without charging any management fees. as we only collect management fees on collected rent. We sent this tenant to collections and we were able to recoup this tenant's outstanding balance and were able to disburse what's left to the client after deducting expenses due for maintenance. On April 04, 2020, we placed a tenant, a good-paying tenant, who ended their lease in May 2021. We placed another tenant on July 26, 2021. The tenant requested to break their lease, over the phone, due to maintenance issues regarding water leak, Electrical Service Panel - Circuit breaker tripping - and issues regarding mold(after the water leak). We Informed the tenant they can break the lease and gave them a heads up of them being charged with a termination fee based on the lease agreement but the tenants did not send us an email or mail to properly request their intent of breaking the lease. Those tenants filed an escrow case pertaining to the issues stated above as well as a water leak that required us to coordinate with the water department. After we got the water leak issue resolved as well as the other issues included in the Escrow case, we won. After winning the funded Escrow case on 10/27/2021, as explained to the owner, we are unable to file any other eviction cases within 90 days from the time an escrow case was closed/ended because this will be tagged as retaliatory in the court. Furthermore, the tenant challenged the conclusion of the funded Escrow Case and filed a De Novo Case(Notice of Appeal) on 11/04/2021 and still won the case on 12/22/2021 and got funds from the escrow case in January 2022. The 2nd Escrow case, cannot move forward in court unless funded by the tenants so it was never heard and is good as a case dismissed. The client requested to get the property checked in December as the client suspected the tenants vacated. We did this as we informed the client on December 28 with the photos of the Notice being posted - ticket number #94987. On Christmas Eve, we informed the client that we are unable to drill the locks as there were signs of occupancy. Due to the status of the property having signs of occupancy every time we visited the property, we are unable to just drill and replace the locks. There was a Civil Case filed on 03/02/2022, D-08-CV-22-010693, in District Court and motions for summons were filed. The hearing date is tentatively set for 09/29/2022. We are coordinating with our lawyer as to what is the best course of action to take since when we sent another vendor to check the property on 06/03/2022, the property still has signs of occupancy but was unable to meet anyone upon entry - the fridge has food and drinks, beds were present and made. We will have this client's property reach out to set another meeting with our rent court representative. With regard to vendor bills, the Security Deposit of the tenant is not enough to cover the entire unpaid vendor bills which are now roughly around $5600.

• Initial Complaint

  Date:05/26/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a rental property they had available. I explained my credit situation before hand and explained to them when I was diagnosed with cancer I was hospitalized for months at a time and fell behind on bills but made sure my rent and store front location rent was taken care of, I was told that a increase of security deposit would be needed or either a co-signer would be needed so therefore I proceeded and payed the application fee and was denied due to my credit situation after I had already explained this to them and presented documents from my doctor saying I had cancer it's honestly not my fault that I was diagnosed with cancer and they also did not check my references or call my landlord I honestly feel I was told misinformation so they could get the application fee

  

  Business Response

  Date: 06/10/2022

  Business Response /* (1000, 5, 2022/06/01) */ Hi *******, We are truly sorry to have heard of your situation and we acknowledge the heads-up about it. However, as we have explained to you, just like every rental application we received, there are application screening guidelines that we follow and criteria that all applicants have to be reviewed with prior to giving review results application status. We are transparent about it all these info are made public and can be read from our website. https://hwpmmd.com/application-guidelines-criteria/. Just like any rental property and any property management company, credit history is just one of the factors that we look into when screening tenant applications. There's employment history, rental history, income requirement, public records review, and landlord verification that we also look into. The application fee is non-refundable as you've read on the disclaimer shown to you before you can proceed with filling out the application form. However, we would have no problem eating up the cost that was paid to the screening company and giving you back the application fee if properly requested. Please send us an email stating such a request so we have it properly documented. Consumer Response /* (3000, 7, 2022/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not call my references or my landlord