We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Emerald Property Management
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Emerald Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Emerald Property Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed a lease on a property located at **** ****** ***** ** on September 9th 2024. We paid a $1450 security deposit on September 11th. We paid the first months rent on September 19th 2024. We received the keys on September 20th 2024 at around 1:20pm. On September 21st 2024 we put in a work order for the central air and at 12:25am we discovered that all of the kitchen cabinets located under the kitchen sink were covered in black mold and the wood was rotten. We called the company and said we would have to wait until the following Monday for them to come out and inspect and we were also told the property did not have central ac. That was never told to us prior to signing our lease. We moved out the little things we had moved in. While there on Monday we noticed additional black mold on the ceiling. They called us Tuesday morning and asked if we wanted a refund and we said no we wanted the home we just needed a timeline of when the mold would be removed and when the cabinets would be replaced. They couldnt give us a timeline and that following week we went back periodically to check to see if any work was being done. We noticed the mold spreading on the wall at a rapid rate. We were offered a refund again on September 26th 2024 and this time we accepted the refund. It is now October 3rd 2024 and they are only offering to give us a refund for the security deposit and not the security deposit and the firat months rent. We never moved into the property and we have been homeless since September 20th 2024. So I’m not understanding why I’m not being refunded the whole amount

      Business Response

      Date: 10/21/2024

      Good Afternoon, 

      We are sorry for just seeing this but the total payment was made to the tenant when we received her account info. We (Management/Owner) had no clue of this and this was all caused by neglect of a horrible contractor that the owner hired and has greatly regretted. 

      When this was all occurring, there was talks of the tenant still wanting to move in but due to health and timing reasons we said it was not best. Again, we needed the account info in order to be able to send the money back.

      Since realizing this, we even made contact to the tenants and they did confirm that they received the money in full. 

      We understand it took time for the payment, but there were lots of talks back and forth with tenant, contractor, owner, etc. on what the next steps were. With them wanting to still move in, we needed timeframes to be able to provide to the tenants which when we were told it would be a couple of weeks is where we thought it was best to refund them the money. 

      Thanks,

      Chad R****

    Emerald Property Management is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.