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Business Profile

Dentist

Landover Dental Associates

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Landover Dental Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Landover Dental Associates has 2 locations, listed below.

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    • Landover Dental Associates

      932 Largo Center Dr Upper Marlboro, MD 20774-3704

    • Landover Dental Associates

      2811 Pennsylvania Ave SE Ste 2 Washington, DC 20020-3865

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/30/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially wrote a review about this place and gave it 4 stars. However, even though the doctor and assistant were great, the receptionist staff is so unprofessional. I have been having issues after my surgery and tried calling multiple times and left messages. No one ever picked up the phone or called back. Finally 2 whole weeks later, I finally am able to get through. They set me up for the very next day. I get there and they tell me that they are not able to see me today and scheduled me for a week later. So, I am still having issues and having to just deal with it. I have PTSD and major anxiety regarding the dentist. So, I am already a nervous wreck leading up to the appointment. Now, that is intensified even more for another week. Unprofessional!

      Customer Answer

      Date: 10/31/2022

      ---------- Forwarded message ---------
      From: *********** <*******************>
      Date: Sat, Oct 29, 2022 at 11:45 AM
      Subject: RE: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
      To: Better Business Bureau <[email protected]>

      I was finally able to get the care needed and the doctor and assistants were amazing.  However,  the front staff who were responsible for all the delays and issues in the first place acted as there were never any issues to begin with. They just brushed the situation under the rug like nothing happened. 

      Sent from my *******, ******* ****** smartphone

    Landover Dental Associates is NOT a BBB Accredited Business.

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