Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday July 26, 2022, Landsdown Tree Service came to my home to cut down 2 humongous Gum Ball Trees. On tree was located directly behind my large patio.and the other humongous Gum Ball Tree was closer to the back of my house near my kitchen and Dinning room area. The cost of the removal was in the amount of $3,300 of which has been paid in full. On Sunday, July 31, 2022 I went into my pantry closet and notice that the back wall was cracked like something hit my wall and there is along split going down to the floor. During the month of July 2022 I just had my kitchen gutted and Remodel and the pantry was just built. I contacted the owner. Charles by text very early on Monday, August 1 to let him know what had happen to my wall and later I talked with him. He stated that his guys did hit my wall and it must be water damage. There is no water damage and I said to him that that my pantry was just built and that wall was perfectly fine. During our conversation he mention that's why we have insurance. The owner text me a picture of his certificate of liability insurance but it expired on 02/22. I did reach out to him via text for a valid certificate with no response. I have just spent close to $30,000 to have my kitchen remodeled and that included a pantry builded leading into my dinning room and then paying for the tree service. I just want my wall repaired. Whatever assistance you can provide to bring this to an resolution is greatly appreciated.

  Business Response

  Date: 08/22/2022

  From: Chuck B*********** <*********************>
  Date: Tue, Aug 16, 2022 at 5:21 PM
  Subject: Complaint ********;
  To: <**********[email protected]>
  
  I read complaint and at no time did I not comply with her there was no damage to her house ; no roof damage to her house ; no point did any tree or limbs come in contact with her home ; pictures she sent me is structural damage or house settling damage or even water damage like I told her I’m not a home improvement expert and have her insurance or mine litigate; state Md your required as licensed contractor carry insurance I advised her call DNR they would advise her I have no plans to with a fraud ;   i sent her all my info which she has asked for I can  forward insurance info to BBB I told her get her property her roof inspected she will see there’s no shingle damage there landsdown tree  has done nothing I’ll or intent . Both trees were processed with 65 foot working height forestry truck I’m willing to guess she has filed a claim with her insurance prior till landsdown tree and the damage was denied ; and had any portion of the tree hit her home it would’ve come through roof these were mature trees . Feel free give me call 
  Charles b***** 

  Customer Answer

  Date: 08/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The pantry closet was just built as part of my remodeling to my kitchen with any flaws.  I never mentioned anything to Mr. B*********** concerning my roof and there has never been any water damage.  However, what I did mentioned to him in a text and verbally in a conversation is one of those Hugh branches must have hit the back of the brick wall of my house which caused that wall to break in  my pantry like it did. The humongous tree was the only thing in back of my house. I actually observed your guys running to catch one of the branches that was swaying on the rope. This complaint is not about any roof damage that I can observe but damage that caused my pantry wall to break and crack. I omitted sending one of the pictures that showing the initial break and crack in my pantry wall. 

  The insurance certificate Mr. B******** sent to me via texted expired on 02/20/2022. I text you on 8/5/2022 requesting a valid insurance policy but did receive a rely. I have reached out to ********** insurance to file my claim and on 6-7occassion I tried to reached out to the insurance company with no response.  

  If your insurance is valid, please send a valid certificate so I can reach out to your insurance company and file my complaint. 

  Regards,
  *********************