We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dental Surgery

Maryland Oral Surgery Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Surgery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are trying to charge me money even though I've never been to them. I have no idea who they are. I don't even live in that part of the country!

    Business Response

    Date: 11/01/2023

    Good Morning BBB, 

    The Maryland Oral Surgery Group/ Dr *************************; are  responding to the complaint filed by  ***************************. After looking into the matter it  appears that the patient had the same  email as a patient  listed  in our data base.: ************************* Our records indicate that the email for our patient was transcribed incorrectly ( "s" should have been added to ******* and was not  )  and should have been ************************* who in our system does have a patient balance.  We apologize for this error and  *************************** 's email has been removed completely  from our database. We do not engage in fraudulent  activity  and would like this complaint updated and removed from The BBB immediately . If You have further concerns please contact our office.  Thank You  for bringing this matter to a close. 

    Thank You

  • Initial Complaint

    Date:11/20/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 20, 2022, my daughter went to Maryland Oral Surgery Group to remove her wisdom teeth and I paid in total $3468 which is extremely overpriced, but I had no other choice but to go with this area to envy her teeth. After I used her dental insurance (which Ive attached), I paid them every single time we went in and by the time she was completely finished with her surgery, the front desk said that we did not own them any more money. Now, on Friday October 28, 2022, I received a statement by mail Statement 1 (also attached) saying that she still owed them $304 somehow. When my daughter and I reviewed the statement, we found out that they did not credit us for 2 payments that I had already paid them (both payments on April 12, 2022, amount to $450 and $151). I called them twice on Friday October 28, 2022, and Wednesday November 2, 2022, and left a message telling them about those 2 payments that they decided to not credit us for.On November 4, 2022, someone returned my call, and I told her about the 2 payments that we did not get credit for (both payments on April 12, 2022, amount to $450 and $151). She told me she will email me a new statement. We both then reviewed the email (statement 2 attached) and found that they had added two new charges! They added two new charges ($450 and $151) and added the two other payments ($450 and $151) so they can still charge us for the $304 in total. We are shocked that they did this and decided to add even more charges that shouldnt even exist after I called them to solve the issue. We cant help but feel like were being scammed. Why else did they not have the two charges ($450 and $151) and the two payments ($450 and $151) in the first mail statement 1 that was sent by mail until I told them our two payments were missing??My daughter had her suspicions when the doctor decided to charge us $443 for the anesthesia that they gave her while undergoing surgery. She doesnt even believe that they actually added

Maryland Oral Surgery Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.