Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
  Complaint: 23375948

  
  I am rejecting this response to respectfully clarify the dealerships response, which misrepresents my actions and somewhat the events surrounding the attempted purchase of the 2020 **** Escape.
  
  
  Welcome Call Timing
  
  I was contacted to complete a welcome call while I was at work, in the middle of a clinic. I informed the representative that I could not complete the call at that time and would need to return the call later. She stated it would only take 13 minutes; however, the call began taking longer than expected, and due to my professional obligations, I had to end it.
  
  Previous Auto Loan (Clarification)
  
  I did have a preexisting auto loan from a vehicle I purchased in 2021. However, during my attempt to do business with National Auto, I had no other active applications, financing arrangements, or new vehicle purchases in progress. The suggestion that I had a separate vehicle lined up or obtained one elsewhere is inaccurate.
  
  Return of the Vehicle
  
  I returned the vehicle after being contacted by a National Auto representative named *****, who informed me that the financing had not been approved and that I would need to either complete the welcome call or return the vehicle. Because the loan was not finalized and I had not received approval, I returned the vehicle as instructed. My decision to return it was not based on obtaining a vehicle from another dealership it was a request by a dealership representative.
  
  No Other Purchase

  I did not purchase another vehicle from a different dealership during this process. I fully intended to move forward with the **** Escape. That was the sole reason I visited National Auto in the first place. However, after ongoing pressure and repeated communication from the dealership, I was ultimately asked to return the vehicle, which I complied with same day.
  
  
  
  Loan Was Never Approved
  
  During a follow up call to ************ which I made on my personal time off work, I was informed that the loan had not been approved. Because no financing was secured, I acted in good faith throughout the process and returned the vehicle promptly when instructed and explained to the representative at *********** what was going on.
  
  
  Request for Refund and Written Confirmation
  
  Because financing was never finalized, and I returned the vehicle per the dealerships request, I am requesting the following:
  
  
  A written confirmation that the transaction has been canceled in full
  A refund of my down payment which was $2000 not the ***** they put down on the contract I have my receipts and
  Confirmation that no negative credit reporting especially false claims of repossession will be made.
  
  
  Additionally, I was told by a representative named Gabby that the vehicle would be reported on my credit as a repossession, which is completely inappropriate given that the loan was never approved per the conversation I had with *********** rep.
  
  I am willing to provide documentation or audio recordings to support my statements if needed.
  
  
  Thank you for your time and consideration in reviewing this matter.
  
  
  Best regards,
  ***** *******
  
  
  
  
  

  
  e call, the financing would be canceled, I would need to return the vehicle, and I could forfeit my down payment. Feeling pressured and uncertain, I returned the vehicle later that day, in excellent condition and with minimal ****** the time of return, I requested written documentation confirming the vehicles return. ****** refused to provide any acknowledgment. Since then, I have not received a refund nor any confirmation that the financing was canceled or that no loan was finalized.I respectfully request:Written confirmation that the vehicle was returned on May 23, 2025.A full refund of my $2,000 down payment.Confirmation that no financing contract was finalized and that my credit will not be negatively impacted.Please let me know what documents you require to assist in resolving this matter. I can provide receipts, the purchase agreement, and communication records.Thank you for your time and attention. I look forward to your support in achieving a fair resolution.Sincerely,***** *******

  Business Response

  Date: 06/04/2025

  Hello. MS ***** did come to our dealership and purchased 2020 **** escape on 05/16/2025 but after one week refused to do welcome call with the bank financing her loan. and returned the car after getting car from ******** dealership as you know we are not rental company. but we are retail dealership our stuff fallowed everything by the book the car is MS ****** and she more than welcome to pick up her car anytime please see attached 

  Customer Answer

  Date: 06/07/2025

  I also wanted to point out the document The dealership submitted in response to my complaint which shows the application status as Conditionally Approved. That document clearly outlines that the approval was not final, and included multiple unmet stipulations, including income verification and additional documentation. These terms make clear that the financing was never completed or funded, and no final agreement was reached.
  

  
  
  After speaking directly with a ************************ representative, I was informed that:
  
  
  The financing was never finalized or funded,
  The contract was returned to the dealership due to failed verification, and
  There is no active loan in my name with ************
  
  I did not return the vehicle on my own initiative I returned it because a representative from the dealership contacted me and instructed me to bring the vehicle back due to failed verification. I complied that same day and returned the car as requested. I followed all instructions on my end.
  
  Given that this was a conditional approval only, and no financing agreement was finalized, this matter should be considered fully canceled. I should not be held responsible for:
  
  
  Any balance,
  Any collection attempts, or
  Any negative credit reporting associated with a loan that was never funded or finalized.
  
  The dealerships own documentation confirms that nothing was completed. I am respectfully requesting the following:
  
  Written confirmation that the transaction was canceled and the vehicle was returned,
  A full refund of my $2,000 down payment, and
  A formal assurance that there will be no negative credit impact from this canceled deal.
  
  
  I have acted fully in good faith and based on the instructions I received. I am simply asking to be released from any further responsibility for a transaction that did not legally or financially go through.
  
  
  Thank you for your attention to this matter.
  
  
  

  Customer Answer

  Date: 06/07/2025

  To summarize, the vehicle was never officially sold to me. The financing through ************************ was only conditionally approved, and I have confirmed directly with *********** that the contract was never finalized or funded, and was ultimately returned to the dealership as requested.
  
  
  The documentation provided by there dealership clearly reflects that this was a conditional approval, not a completed or binding financing agreement. Therefore, I should not be held responsible for any payments, credit reporting, or further obligations related to this transaction.
  I am simply seeking to resolve this matter as soon as possible. It has caused significant and unnecessary stress, and I would prefer to avoid further escalation if it can be resolved promptly and professionally.
  
  Thank you 

  Ms. *******

  Business Response

  Date: 06/10/2025

  as I explain it in my earlier email. The contract was sent to with all the document we don't sell car to returned them later because customer decided didn't want the car anymore there's contract and we are not rental company even if you decide to rent a car for 10 day you will be charged. For rent.      

  Customer Answer

  Date: 06/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23375948
  
  I am rejecting this response because:
  
  Thank you, Better Business Bureau. As the dealership has chosen not to cooperate, I will be escalating this matter through additional channels. I have no further comment at this time.
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23348679
  
  I am rejecting this response because: I dont want a repo. I want the car fixed so I can have something to drive
  
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  than 30 days, I want to return this vehicle back to the dealership.

  Business Response

  Date: 06/04/2025

  Dear customer This is the First time I am hearing about This, please let me know if I can help call me directly .my name is ***** and will do my best to fix the problem .

  Business Response

  Date: 06/04/2025

  MS ******* I will be more than happy, to help you fix the problem with your car. returning the car is up to you and my staff didn't you anything wrong if the car is retuned it will be repo on your credit because you have contract with the bank and not the dealership. please let me know if you need any help fixing your car my name JAMAL 

  Business Response

  Date: 06/10/2025

  As I explain earlier in my previous email, I offer to help fixing your car, but you keep talking about returning the car, the car is yours and the bank if you don't pay it will be repo  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  
  

  Business Response

  Date: 05/05/2025

  Dear ******** This, is the first I hear about your experience with our service departement .i am willing to help you on this situation but please contact me at ************ and ask to talk to me my name is ***** I am the general manger.I will be more than happy to fix the problem at no cost to you.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repair Costs and Misrepresentation:* ??After **** inspected the vehicle, it was determined that the car requires over $2,000 in brakes new tires, and alignment. Along with a new car battery $300 * ??National Auto of Waldorf falsely claimed the car was in good condition at the time of purchase the car failed maryland state inspection.2. Additional Charges and Misleading Statements: The agreed purchase price for the vehicle was $16,000, but I was charged $18,000. I was informed by the manager, ******, that the additional $2,000 was for new brakes, tires, and rotors. However, this was a misrepresentation, as these components were not replaced. What the car is worth and the issues that I am currently experiencing with the car it is not worth much to be paying on a loan of $22,292.3. Repair and Financial Hardship: I have already spent over $2,300 on repairs, yet the vehicle remains in poor ***************, 02/22/25 when I was driving home with my family I noticed a strange smell of gas. When I look underneath the car, the muffler was hanging and apparently was held by zip ties. And also was leaking gas. Underneath the car is completely rusted. I want to completely rid my hands from national auto of Waldorf. I want them to take the car back and give me my $1500 deposit. Now I have to call out of work to get work done on this car once again. On top of this, not even three weeks into when I purchased a car I had to go to national auto to have the all-wheel-drive sensor replace that took nearly 3 to 4 days. When the car was sold to me, I had to get it detailed for $145 because it was a bunch of dog hairs in the vehicle. And I am highly allergic to dogs. I even emailed About these issues as well.

  Business Response

  Date: 03/03/2025

  I would like to start we apologize for the inconvenience, all our vehicle's come with Maryland state inspection. on the $2000 has nothing to do with the inspection but for the recondition .

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We do the the diagnostic report from **** in *********** pa. They also faxed it to national auto. We decided to have a shop closer to home put in a new engine because national auto wouldnt do anything even tho they knew 2 days after purchase that the **** needed fixed, we didnt trust them to fix the problem and we couldnt afford to have it towed to ******** when it was not running any longer due to the engine needing replacement! This is something they had to of known about by just doing an inspection and looking and no one told us when we bought the vehicle. We are now having a hard time getting the title. Our registration runs out and we need the title to register the vehicle and Maryland motor vehicle has not received ANYTHING. The communication with national auto of Waldorf is horrible. We have sent emails and left messages for gabby and ******. tly are calling and, also for the **** Dealership with *** in ********** who is trying his best to get this taken care of as we have work and, school for our son.. We am extremely dissatisfied with all of this happening, as we was expecting our new to US vehicle that we took time to search for, that is suppose to be a reliable vehicle for our family is unable to run within 18days of purchase!!! We really want them to make this right and, fix the vehicle!!!! when we came for the vehicle we were suppose to get it cheaper and, ended up paying $2500 more and, thought well its going to be our reliable safe vehicle. We are hurt we were lied to about the vehicle being in great shape and having nothing wrong with it.

  Business Response

  Date: 01/01/2025

  Good afternoon and Happy New Year!

   

  Earlier today, I spoke to *** and Mrs. **** and offered solution to this situation. Customers seemed very satisfied. They bought the car "AS-IS" and did not purchase any extended warranty. We are happy to help, but customers will be responsible for the cost of the engine (if that is what is needed to fix the car). If the customer chooses to bring the car to us, we will discount our labor rate AND any parts needed, customer will be responsible for only the cost of these parts. Customer can provide us with their own parts too, if they choose, and we will install them at a discounted rate. 

  I still have not received any diagnostics performed even though I was told that I will receive an email with it. 

  Thank you for your time and we are here to help if the customer decides to bring the car to our facility.

  Sincerely,

  National Auto of Waldorf Team

  Business Response

  Date: 02/12/2025

  Good morning. As mentioned before, we did offer the consumer to help on the issue all they have to do is drop the vehicle off to our location.

  and we could handle it from there come to find out from the complain that the car was sent to the **** dealer without any agreement between

  the consumer and us to take the car to the **** knowing they are in the business of making money so they will add anything to get the bill up.

  as business we not agreeing with consumer. Thank you in advance.

  Customer Answer

  Date: 02/22/2025

  They offered us to bring the car to them but it was not running and they knew we took it to **** because we wanted to make sure it was checked by a professional because they couldnt see the vehicle till January 11th when we had to take it to for December 17th which costed money for. Toe. We couldnt afford to toe it over 3 hrs to there dealership when they were never going to fix the problem without getting paid for it. Due to the problems when checking the vehicle they bought they would have noticed the coolant had damaged the engine. The vehicle was not drivable we could not turn it on anymore we had to place a new engine in it. I thank god it didnt happen when our son was in the vehicle and we were able to get it taken care of without the businesses help. Im just very hurt that a business didnt care they just wanted to get paid. I guess not everyone has a heart like we do. God bless. 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for taking the time to address my concerns. However, I am deeply disappointed and surprised by the inaccuracies and misrepresentations in the statement provided by the dealership manager. I expected a higher standard of business ethics and professionalism from their team.
  The claims made regarding my vehicles maintenance and mileage are completely false. I will be gathering substantial evidence, including maintenance records and other supporting documents, to refute these allegations. Once I have compiled all the necessary proof, I will respond with concrete facts to disprove the dealership's statement.
  I appreciate your patience and understanding as I work to clarify the situation. Thank you for your time and assistance.
  Sincerely,
  Mr. ******* Dalkero
  
  family immense hardship, and the dealership has consistently broken their ************, I am struggling to pay my bills, and Ive received a repossession notice from the bank before I even received the original plates (Im still using a temporary plate). I have documentation of everything as evidence, yet the dealership seems indifferent to the harm theyve caused. I need justice, as my family and I are truly suffering.

  Business Response

  Date: 11/19/2024

  To Whom It May Concern: 

  Mr. Dalkero purchased his ***************** April 2024 and the car had roughly 64k miles. In October 2024, he brought the car back to the dealership with over 90k miles... He put over ***** miles on the vehicle within 6 months and NEVER changed the oil in it. His extended warranty that he purchased for 24 months and ***** was also no longer valid because of the number of miles he put on the car. His engine needs replacement due to his lack of maintaining the vehicle. No warranty would have covered the vehicle that's neglected even if the mileage was still within the parameters. We have offered to repair the vehicle for a fraction of the regular cost, and we offered payment plan to Mr. ******** He refused all of these options. 

  Unfortunately, we are unable to fix the car for free for Mr. ******** 

  We hope this clarifies the concern. 

  Very Respectfully,

  National Auto of Waldorf Team

  Customer Answer

  Date: 11/25/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22509047
  
  I am rejecting this response because:
  I am prepared to respond comprehensively to the statements made by National Auto of Waldorf, MD, regarding my claims. Below, I have outlined my response, supported by evidence, to clarify the situation:
  1. Date of Purchase:
  I purchased the 2019 **** Flex on April 29, 2024. This date aligns with my text correspondence with the salesperson in April 2024. However, I am unable to confirm the exact date as the dealership failed to provide me with a copy of the purchase agreement, despite my numerous requests. The lack of documentation is concerning and raises questions about their record-keeping practices.
  2 Initial Mileage:
  Contrary to their claim of roughly 64k miles, the exact mileage on the car at the time of purchase was ****** miles. This discrepancy indicates inaccuracies in their statement.
  3. Mileage at Return:
  The dealership's assertion that the car had over 90k miles when I returned it is completely false. The vehicle had ****** miles when I brought it back for service, a difference of over ****** miles from their claim. This misrepresentation undermines the credibility of their account.
  4. Warranty Terms:
  The extended warranty they mentioned24 months or ****** milesis inconsistent with the receipt I received, which states 12 months or ****** miles. This inconsistency further demonstrates a lack of accuracy in their records and communication.
  5. Maintenance Accusation:
  The dealerships claim that I failed to maintain the vehicle is baseless and unfounded. Maintenance records from both their own service center and other certified facilities clearly demonstrate that I adhered to regular maintenance schedules. I will let these documented records speak for themselves.
  6. Engine Replacement and Initial Issues:
  From the beginning, I firmly believe the dealership was aware of the vehicles underlying problems. This is why I refused to take the car back after it was serviced. Initially, they promised to replace the car and later mentioned replacing the engine. However, they simultaneously instructed me to come and retrieve the vehicle. This raises a critical question: Did the dealership actually replace the engine, or are they attempting to return a malfunctioning vehicle to me?
  7. Responsibility and Neglect:
  I am a responsible vehicle owner who prioritizes regular maintenance and functionality. Before purchasing the car, I explicitly informed the salesperson about my past issues with a *** vehicle and emphasized my need for a reliable car to avoid stress. Despite my request, the dealership sold me a car with severe issues, causing far greater problems than I could have anticipated.
  8. Offer to Repair:
  While they claim to have offered to repair the vehicle for a fraction of the cost, I have no confidence in their repairs. Their contradictory statements about engine replacement erode trust in their ability to address the vehicles problems effectively or honestly.
  9. Resolution Requested:
  I demand a fair resolution to this matter. The dealership should either:
  Replace the faulty car with a functional and reliable vehicle, or
  Provide adequate compensation for the financial and emotional distress this has caused my family.
  In conclusion, the issues I have faced are the direct result of the dealerships actions, not neglect on my part. I will not accept the return of this malfunctioning car without proper resolution. My family and I deserve justice, and I will pursue all necessary legal or consumer protection avenues to ensure accountability.
  Thank you for your attention to this matter.
  Sincerely,
  Mr. Dalkero
  
  
  
  Regards,
  
  Wondimu Dalkero
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 03/19/2025

  problem was solved 

  Business Response

  Date: 03/19/2025

  problem was solved  

  Business Response

  Date: 03/19/2025

  problem solved 

  Business Response

  Date: 03/19/2025

  we did reach out to customer and the problem was solve feel free to contact the customer our. General manager personally dealt with him. Thank you  

  Business Response

  Date: 03/19/2025

  problem solved 

  Business Response

  Date: 03/19/2025

  problem was solved 

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 27, 2014, I purchased a 2017 ***** XC 60. I test drove the ***** and realized that there were some problems. I was told that the vehicle will be repaired and will be ready the following day. My Credit was approved for the vehicle before I got back from the test drive. 27 days later and four trips from ************. I picked the vehicle . I arrived to the dealership the fifth time I was told that the vehicle was ready. I picked the vehicle up drove the vehicle for less than 30 miles and several lights came on on the dashboard. The car began to overheat. I had to put coolant in the vehicle. I tried to get the vehicle repaired, but due to a welding under the hood, making the vehicle look like it has been in a major accident. No one wants to repair the vehicle at the same time. I did not receive my contract nor did I receive my warranty until October 30, 2024 the vehicle is not running and, I have no transportation as a vet to get to my appointment and I am a teacher. I took the vehicle to the mechanic and they said that there was something majorly wrong with the vehicle and it may have been in an accident. , I have no transportation as a vet to get to my appointment and I am a teacher. I took the vehicle to the mechanic and they said that there was something majorly wrong with the vehicle and it may have been in a accident due to ****** on the engine that was hidden. The vehicle was sold me for 50 % over the value of the car.

  Business Response

  Date: 11/19/2024

  To Whom It May Concern: 

  Mr. ***** purchased the vehicle from National Auto of Waldorf on July 13, 2024. He purchased the vehicle "AS-IS". Even though he bought the vehicle with no warranty from the dealership, and with intentions to title and register the vehicle in **, a month later on 08.14.2024 we performed for him a FREE MD State Vehicle Safety Inspection. We are attaching copies of "AS-IS" documents as well as a PASSED MD State Vehicle Safety Inspection Certificate. He purchased the car with ***** and he drove the car back on 08.14.2024 with ***** miles. Over 1000 miles and there were no problems with the car. In September 2024 he came to the dealership and demanded a free maintenance to be done to the vehicle. When we refused to do free maintenance, he assaulted one of the Managers and had to be escorted out by the local police. He caused trauma to a few small children who have been inside of the dealership. Since then, he is banned from the dealership's location.

  We cannot offer this customer any future paid or unpaid service due to his ****************. 

  Very Respectfully,

  National Auto of Waldorf Team

  ************

• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22066981
  
  I am rejecting this response because:

  When speaking with them about the contract, I had asked about the amount and why it was much higher and different. I was lied to and was told that the contracts had changed and that amount included the interest as she was trying hurry up and scroll through the computer so I wouldnt see it. I have a recording of them admitting it. I also did not receive the contract when I purchased the car. Before I received a copy of the contract I had demanded them to cancel the contract multiple times in which they never did and told me they couldnt do anything. When I went to the location, I was told that they still couldnt provide me with a copy of the contract or receipt nor would they fix the price if it was incorrect. Once I received it, it stated that I had the option to cancel the contract if I never received the contract or a receipt. Originally I didnt want a refund, I just wanted the price corrected to what was advertised and what was talked about with the sales representative. The cars value wasnt even worth the amount that I was charged. It was marked completely up in the contract. Again, I have picture proof that the car was sold at one price on their website vs what they sold the car to me for. Its about a $10k difference and no its not because of taxes and fees as I had already seen the breakdown for that after I received the receipt that I requested from the bank.
  
  
  Regards,
  
  ******** ******
  
  
  
  
  
  
  
  

  
  nt on their Experian autocheck report that they gave me. I called **** there and he said I cant return the car. I honestly dont want to return it but I was scammed into signing for a car for one price but it ended up being another price and they lied when I asked about it. She said she would email everything I signed and I never received anything.

  Business Response

  Date: 04/16/2025

  the customer provided all the documents singed so they were told the price and the aftermarket item and agreed to proceed with the transaction, I would like to get refund on everything that I buy. but I can't     

  Business Response

  Date: 04/22/2025

  Sorry that you didn't agree to my respond. no one did force you to complete your contract and take the car out of the dealership and pit insurance the whole situation doesn't make any sense as dealer all our sales are final .     

  Business Response

  Date: 04/22/2025

  as mentioned early the dealership did follow all rules and regulation, there for we not offering any refund as the consumer requested. 

  Business Response

  Date: 04/24/2025

  Consumer had all the time to review the contract, and all the numbers before taking the car home .at this time the dealership deny any wrongdoing.    

  Customer Answer

  Date: 04/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22066981
  
  I am rejecting this response because:
  
  as stated many times before, I am not looking for a refund, I am looking for a price correction from what was talked about before the paperwork. I didnt have a lot of time to review the contract because it was done electronically on the dealers computer and as stated before, Gabby had also lied to me about the contract  (there is a witness and video recordings as well). There was no print out of the contract and a copy was also not sent to me until after I requested the contract to be canceled in which they refused. That is against the contract/rules/regulations outside of the price chance from what was originally talked about and advertised (there is proof of the price). So, once again, I would like a price correction to the correct price, not a refund, as I would like to keep the car. 
  
  Regards,
  
  ******** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December ***************************************************************************************************************************** to see when they will be paid off by national auto a Waldorf Maryland the same day I called my insurance company to switch over my insurance from those two vehicles to the new vehicles I never receive a copy of the sales agreement or contract I left both vehicles that I traded in at the dealership. Ill continue to call them repeatedly for a couple months to see why my vehicles have not yet been paid off they kept giving me the runaround telling me the person that owns the dealership that sold me. The vehicles was never there, and they would return my call, which they never did didnt receive the notice in the mail from the creditor that my vehicle was being auctioned off, which I didnt understand why I needed to know that if I traded the vehicle in the vehicle was auctioned off and now I am responsible for the remainder.

  Business Response

  Date: 04/01/2025

  In regards to *********************************************** ******* purchased 2 cars from National Auto of Waldorf: 2020 **** Q3 and 2021 ******************* He bought both of them on 11.03.2023. During these transactions Mr. ******* never wanted to trade in his vehicles. He was approved for 2 additional loans and never did we appraise nor submitted the credit application with trade ins. He left on our premises both cars stating that him and his wife can't drive 4 cars. He asked if he could come back for them in a couple of days. After several calls to Mr. ******** he informed us that the loan companies will send tow trucks to pick both vehicles up.

  All the documents were reviewed by Mr. ******* and his wife and none of the contracts has any trade in values, payoffs etc listed. Should you require any further assistance or copies of all documents signed by Mr. ******** please let us know.

  Sincerely,

  National Auto of Waldorf Team

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a truck from the store and its been giving me trouble so I took it back and was told to leave it its been two weeks and no answer

  Business Response

  Date: 04/01/2025

  In regards to Mr. ********* complaint,

  On January 8th, 2024, Mr. ******* purchased from National Auto of Waldorf a 2014 RAM 1500. He brought it back for repairs approximately 6 months later. He purchased the truck with an extended vehicle service contract. Although, it might be somewhat frustrating, it takes time to get the warranty company to make a decision on the claim. Once the claim adjuster makes the determination of the issue, it takes another few days for the warranty company to get back to the repair facility. 

  To clarify, all the issues have been already resolved with the customer and there are no further obligations between the parties.

  Respectfully,

   

  ***** ******

  General Manager

  ************