We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Child Care Centers

Celebree Learning Ctr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked the center director to pay a deposit to reserve a spot in the infant room for my child shortly after I found out I was pregnant in April 2024. I was given no information regarding the length of the waitlist or that the deposit I paid was nonrefundable and charged $150 on 4/24/24. It wasn't until after I completed the enrollment paperwork for my son on 1/12/25 indicating a start date of 2/17/25 that I was told by the center staff that there was not space available for him and that there were still several children ahead of him on the waitlist. I am now moving my children to another daycare and when I asked for a refund of the deposit I paid, I was told the fee was nonrefundable, referencing the enrollment agreement that I signed nearly 9 months after being charged the fee and before anyone mentioned anything about the length of the waitlist.

    Business Response

    Date: 01/30/2025

    Dear *****,

    Thank you for sharing your experience with us. We sincerely apologize for any miscommunication regarding the waitlist process and the non-refundable deposit policy.  We understand how important it is to have clear and timely information when making childcare arrangements,and we regret that this was not your experience.

    To address your concern, we will be issuing a full refund on your deposit in the amount of $150. The refund will be processed back to the card we have on file. Once the refund is processed, please allow 7 business days for the transaction to reflect on your account, depending on your banks processing time.

    We truly appreciate your feedback, as it helps us improve our communication and enrollment process. If there is anything else we can assist you with, please dont hesitate to reach out. We wish you and your family the best in your new childcare arrangements.

    Best regards,
    Celebree Support Center

    Customer Answer

    Date: 01/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

Celebree Learning Ctr is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.