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Business Profile

Concrete Contractors

Maximum Concrete
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4, of 2022, Maximum Concrete sent me a Revised Proposal Contract, identifying the agreed upon concrete work to be completed at my home. A deposit of $1,625 was due at the signing of the contract and $1,625 due after prep work and another $1,625 at completion of the work. I have been in contact with the contractor, by text and phone, on many occasions. He would promise to schedule me for the work but he never did. I, then requested a refund on numerous occasions. I was promised that I would be refunded my initial payment. To date I have received no refund. On August 11, 2023 I was promised my refund within 30 days. On September 11th I, again made contact and reminded him that 31 days had passed. He appologized and continued to promise a refund. I have not received a refund and he continues to promise to refund me. I have copies of the texts as additional proof to support my claim.

    Business Response

    Date: 10/07/2023

    Prior to the settlement of the matter in question, I attempted to maintain truthful and frequent communication with the customer in question. I refunded the customer’s deposit in full on September 29, 2023 in the amount of $1625 via *****. The confirmation number associated for the direct transaction from **** ** ******* is *********. 

    Customer Answer

    Date: 10/09/2023

    This business, Maximum Concrete, returned my deposit of $1,625 to me on October 2, 2023. I am satisfied with this outcome.

    Thank you for your assistance in this matter.

Maximum Concrete is BBB Accredited.

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