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Business Profile

Fire and Water Damage Restoration

SERVPRO of Carrol County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for SERVPRO of Carrol County's headquarters and its corporate-owned locations. To view all corporate locations, see

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SERVPRO of Carrol County has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to connect with Carroll County Servpro owner **** ******* multiple times by calling the mainline and via email to discuss invoice sent and compliant I have about the increased cost over original estimate.Had ServePro come remove drywall from basement ceiling and dry wet area from toilet leak in first floor. Paid $1064, as down payment and 1/2 of work. Part 2/2 came in on statement for an additional $2416 ($3480 total). This is more than 75% over the original estimate ($2128). The work performed and value of service does not warrant $3480. Would like to have the price adjusted to $2128 total.

      Customer Answer

      Date: 06/06/2025

      ***** from Servpro followed up with me and we have reached resolution that an accounting error happened.  The amount due was corrected and I have made final payment.

      Business Response

      Date: 06/06/2025

      This gentleman went to you quickly. He was frustrated because his bill was higher than expected. He only called asking to speak to the owner who is out of town this week. Nobody brought it to my attention until this morning's meeting at 8am then I saw he filed this complaint hours later and I never had a chance to see what occurred and make it right. It was an accounting error that I was able to find and correct once I looked into it. I spoke to him and this should be resolved. He said he would be calling you to remove his complaint. Do I need to formally resolve or is there a thing called withdrawn if he does indeed follow through and call you.

      Customer Answer

      Date: 06/06/2025

       
      Better Business Bureau:


      ***** from Servpro followed up with me and we have reached resolution that an accounting error happened.  The amount due was corrected and I have made final payment.
       
      Sincerely,

      ******* ******

    SERVPRO of Carrol County is NOT a BBB Accredited Business.

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