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Business Profile

General Contractor

JPS Contracting Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I had contracted JPS Contracting Services in 2019. Work was completed in September of 2020. Last spring of 2022, I received a notice from the ********* *** *** ******** Company saying that I had an illegal circuit box hook up. There was no inspection done by *** upon completion of installation of the breaker panel. *** said they will terminate my power because it is hooked up illegally. *** also noted it was shoddy work done outside. Mr. ***** told me to contact the electrician named Scoot. I have contacted both Scott and John ***** several times over the last year and a half and the electrician has not returned to my home. I also addressed some concerns over some of the work that was not to my satisfaction and nothing had been done. My main issue at this point is to get the electrician out to correct the work and for the contractor, John to get in contact with *** for the inspection as only the contractor can request the inspection.

    Customer Answer

    Date: 09/25/2023

    Hello,
    I am not sure about a warranty. I will have to call Baltimore County Inspector on Monday to see if he knows about a warranty. This work was a contract to repair my home with a program in Baltimore County Housing. And as far as the circuit breaker panel, with or without the warranty, it is imperative that Mr. ***** schedule the inspection by ********* *** *** ********. By Mr. ***** and his electrician failing to get the inspection done in 2020 after the circuit panel was completed my gas and electric is considered an "illegal hook-up".

    Business Response

    Date: 11/05/2023

    In regards to Mrs *****s complaint, We have attempted to contact *** multiple times to finish the New service hookup. The electric work done by my electrician was inspected by Baltimore County inspection officer and proved the work done correctly, There was no shoddy work done.

    We have sent multiply pictures and request to *** for them to Finish the work on there end... We have finally received confirmation that *** finally has Mrs ***** on their schedule. Mrs . ***** has been notified of that schedule. 

    As far as any other shoddy work. We have no written or oral record of any complaints. Mrs. ***** said her Garbage disposal was not working. It can only be something stuck in the unit or a breaker has tripped. I feel as though Mrs***** has a valid complaint against *** for their lack of scheduling but its really unfair to complain to the BBB about shoddy work when we were never alerted to the garbage disposal issue until last week. All in All *** is the problem here. and they blame everything on Covid is is long gone as an excuse ...

    If any one would like to speak with me personally my number is ###-###-####

    Business Response

    Date: 11/06/2023

    In regards to Mrs *****s complaint, We have attempted to contact *** multiple times to finish the New service hookup. The electric work done by my electrician was inspected by Baltimore County inspection officer and proved the work done correctly, There was no shoddy work done.

    We have sent multiply pictures and request to *** for them to Finish the work on there end... We have finally received confirmation that *** finally has Mrs ***** on their schedule. Mrs . ***** has been notified of that schedule. 

    As far as any other shoddy work. We have no written or oral record of any complaints. Mrs. ***** said her Garbage disposal was not working. It can only be something stuck in the unit or a breaker has tripped. I feel as though Mrs***** has a valid complaint against *** for their lack of scheduling but its really unfair to complain to the BBB about shoddy work when we were never alerted to the garbage disposal issue until last week. All in All *** is the problem here. and they blame everything on Covid is is long gone as an excuse ...

    If any one would like to speak with me personally my number is ###-###-####

JPS Contracting Services LLC is NOT a BBB Accredited Business.

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