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Business Profile

Hotels

Days Inn by Wyndham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Why would you all start charging an early checkin fee. How much more greedy can you be than to charge someone for a room that they booked 20$ more to check in early? What are you seriously doing with a clean room for an hour and a half that costs $20? The room is clean and waiting to be occupied; however, we cant check in because its not 3pm. Ok, so its 1:24pm. Thats 1 1/2 hours. We already paid $440 for 5 days of stay. Why we cant go ahead and check in is ridiculous and greedy on the part of your corporation. You all need to do better by the people staying. This is not the ************ or ***************. How much greed are you going to let get in front of your bottom line. There is no excuse for this charge.

    Business Response

    Date: 01/14/2025



    BBB Case #: 22654597
    Hotel Site #:
    Customer Care Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by **** ******. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.

    -  Confirmation number
    -  Exact address/name of the hotel:
    -  Under what name was the reservation booked:
    -  Date of arrival (exact date of stay):
    -  Room number:

    If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

    *******
    Liaison, ********************************************** & Resorts, Inc.
    Office: ************

  • Initial Complaint

    Date:11/15/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my fiance used to always stay at the Days Inn and spent ALOT of money there. Until one day when they charged us even though we did not stay and when we tried to cancel we weren't allowed to. They are also false advertising very badly. They have signs all over the hotel about a certain amount of points you get a free night. Well we have passed the amount multiple times and still have yet to get a free room. All we ended up getting is a bunch of lies. Its absolutely ridiculous.

    Customer Answer

    Date: 11/15/2024

    Thank you for responding

    Business Response

    Date: 11/18/2024



    BBB Case #: 22553811
    Hotel Site #: 06665
    Customer Care Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by ****** ****** at the Days Inn property in ***********, *** 

    Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 

    We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.

    After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  The property, ***** ******, has reached out to the guest on a different email address. Please call ***** ****** to discuss at ************.  Email address on case originally was ******************************.  Once again, we apologize for any inconvenience this may have caused.

    If your offices require more information on this matter, please contact me directly at **************************************************************.

    *******
    Liaison, ********************************************** & *************
    Office: ************

    Customer Answer

    Date: 11/18/2024

     
    Complaint: 22553811

    I am rejecting this response because:
    AAt the moment I cannot call and I have not received an email from ****** yet. This is absolutely ridiculous they could have just refunded us but now its become something more serious.
    Sincerely,

    ****** ******

    Customer Answer

    Date: 11/19/2024

    Why do I have to do all this, this is ridiculous

    Customer Answer

    Date: 11/19/2024

     
    Complaint: 22553811

    I am rejecting this response because:
    So what happens when I cant call? Because as of right now I literally cannot call one bit and its absolutely ridiculous that I would have to. Im half tempted to just go to court. I never got the free room I should have gotten and now all of this? Wow. 
    Sincerely,

    ****** ******

    Business Response

    Date: 11/20/2024



    BBB Case #: 22553811
    Hotel Site #: 06665
    Customer Care Case #: ********

    Hello ****** ******,

    Thank you for contacting Wyndham Hotels & Resorts, ************** We are terribly sorry to hear of your experience and greatly appreciate you sharing the experience with us and being a partner in our success.

    We take these matters very seriously and your concern has been forwarded for immediate review to our Field Operations staff, for follow up with the property.

    As a thank you for your support, we would like to apply ****** points to your Wyndham Rewards account.

    Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.

    Thank You for being a loyal supporter of our Wyndham properties.

    Kind regards,

    *******

    Liaison, Customer Care

    Wyndham Hotels & Resorts 





    Customer Answer

    Date: 11/20/2024

     
    Better Business Bureau:

    My account rewards member number is : *********D (not sure if you needed that D or not but its at the end. THANK YOU VERY MUCH. Finally some good news!

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:10/17/2024

    Type:Facilities Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Day's Inn Wyndham shows clean update dining area, 96 updated /remodeled rooms. The website says non-smoking, shows a beautiful pool area and overall well kept grounds.This hotel is worn, smoky, pool is in total disarray and overall horrific for a weary traveler.There are people/families who reside on a permanent basis in the hotel, cars/boat in the parking lot without licenses plates. There are many in and out people coming from the back parking lot at all hours. Hallways are smoky. We had 2 king rooms 201 and 301. The commode in ***************************************************************** the toilet bowl.I discussed the issues with the hotel manager (after we left): she sated they are remodeling, there are a handful of permanent residents for various reason, the boat belong to one of those residents and so on. She claims they clean the parking lot daily. She said they aren't allowed to change the photos online.This hotel need investigated for a lot of issues. If it is being run as a residence don't advertise as a hotel for guests. Don't claim to be a hotel chain/brand name. Don't falsely have the photos showing a much nicer hotel.

    Business Response

    Date: 10/18/2024

    BBB Case #: 22434635
    Hotel Site #: 06665
    Customer Care Case #: ********

    Hello ******* ********,


    Ref: 08331374

    Thank you for contacting Wyndham Hotels & Resorts, ************** We are terribly sorry to hear of your experience and greatly appreciate you sharing the experience with us, and being a partner in our success.
    We take these matters very seriously and your concern has been forwarded for immediate review to our Field Operations staff, for follow up with the property.

    As a thank you for your support, we would like to apply 6000 points to your Wyndham Rewards account.

    Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.

    Thank You for being a loyal supporter of our Wyndham properties.

    Kind regards,
    *******
    Liaison, ********************************************** and Resorts

    Customer Answer

    Date: 10/18/2024

    Very pleased to learn the Wyndham Hotels Field Operations staff will follow up with the property. (An unannounced drop in weekend visit/overnight stay to really soak in the experience). But either way thank you very much for the offer of ***** points to my Wyndham Rewards account Blue Member #**********.

    Regards, ******* ********

    Customer Answer

    Date: 10/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

Days Inn by Wyndham is NOT a BBB Accredited Business.

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