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Business Profile

Instrument Lessons

Menchey Music Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Instrument Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my flute for a repair quote for a minor issue. I declined the quote due to the fact that they quoted $280 for non-existent issues. They returned the flute severely damaged to the point that it is no longer playable. They refused to fix this damage or compensate me in any way.

    Business Response

    Date: 03/20/2025

    Mr. ***** originally brought his instrument into our store on Feb 10, 2025.  At the time he was in our store he told our staff that he had purchased the instrument several years ago used on **** and had never had any work done on it. It is normally recommended that a flute is serviced at least yearly to keep it in good working order.  I have attached the estimate from our repair shop to show the amount of work the instrument needed to be in good playing condition.  There are many moving parts on a flute, which interconnect. You cannot just fix one key without seeing how it affects all the other keys of the instrument and the overall playability.  Instrument pads are affixed with glue which can come loose at any time, especially when an instrument is older and has not been serviced properly. We could glue the pad back in (and are willing to do that) but his flute would still not work properly.  We did not severely damage his flute, or quote him for non-existent repair issues.
    I have also attached the email chain between Mr. ***** and out store manager which occurred after he picked up his flute.  As you can see, our employee was extremely professional in this interaction and asked Mr. ***** to contact our repair shop to help resolve the issue, which he did not do. There is nothing for him to be compensated for and I do not believe he was treated rudely at any time.  

    Sincerely,

    Menchey Music Service

    Business Response

    Date: 03/20/2025

    We asked the customer to contact us and he did not.  Instead he has put negative reviews online and contacted you. I believe he is simply trying to get a free repair.  In fact, we do not know for sure that the pad fell out before he left the store with the instrument or if happened afterward.  We will not give him a $300 repair for free.  We can glue his pad back in at no charge - but it will not make the instrument play.

    ***** *****

    Menchey Music Service

Menchey Music Service, Inc. is NOT a BBB Accredited Business.

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