Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They quoted us a price for the move and charged us double that price they also were told that not everything goes and they packed everything anyway they piled boxes to the ceiling 8 foot tall and packed also two sheds floor to ceiling in both sheds…I am 5’ tall and can’t reach them…I talked to them about this problem and they refunded $700…after doubling the estimate…shameful service…plus I am 70 years old…I know it was a mistake to trust them but they are disgustingly rude to take advantage of me

  Business Response

  Date: 09/05/2024

  On July 23rd our estimator did a free onsite non-binding
  estimate for Mrs. ******** and quoted 5 men at $350 per hour with a 10-hour
  minimum, but also noted that all work is done by the hour. He quoted $3,900.00
  for packing, but noted packing all by the hour plus box price (estimate attached).
  It was difficult to do the estimate as they are “collectors” per the customer.
  Mrs. ******** was charged $14,721.00 for her move on 8/1.
  When we reviewed the paperwork in the office on 8/2, we noticed an error where
  the packing labor was charged twice so we immediately refunded the $4,025.00
  that was overcharged (documentation attached). Also, on 8/8 we refunded an
  additional $700.00 in good faith to try to satisfy the customer. On 8/13 we had
  a meeting with Mr. & Mrs. ******** here in the office to explain the
  charges and work with them as we could not discuss anything with her via the
  phone as she would not permit us to reply without interruption.
  Mrs. ******** states that boxes were stacked 8 foot tall
  which is not correct (we will attach the photos sent by the customer to show
  that is not the case). Also, two of our employees offered to go free of charge
  to move boxes and take things to the dump for them and they refused.
  Mrs. ******** has been posting all over social media deceptive
  comments stating we charged $14,700.00 without providing that there was an
  adding error that was refunded the following morning after her move to degrade
  our company, nor does she state that we refunded an additional $700 as well.
  She also does not state that they sat on the sofa the whole time our crew was
  packing and did not once let them know they were packing items they did not
  want packed.
  At this time, we have no idea what can be done to satisfy
  the customer and have exhausted all options on our end.

  I have additional items to send but am only allowed 5.