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Business Profile

New Car Dealers

Koons Toyota Westminster
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Koons Toyota Westminster's headquarters and its corporate-owned locations. To view all corporate locations, see

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Koons Toyota Westminster has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a $2,000 reservation deposit (via credit card) on June 10, 2025 for a new 2025 Toyota Camry that was in transit and expected to arrive at the dealer within a few weeks. The salesperson (****** *******) confirmed that the deposit was 100% refundable if I changed my mind for any reason. I notified the salesperson on June 19, 2025 that I no longer wanted the vehicle because I had purchased another vehicle elsewhere. ****** informed me that the refund was being processed and check will be sent out. However, as of July 1, 2025, I have not received my refund and I have attempted to call the dealer over 10 times and I have only been transferred from one department to another and asked to leave voicemail. I believe this dealer is withholding my deposit fraudulently and is clearly a breach of contract and trust.

      Business Response

      Date: 07/02/2025

      The customer was refunded. Please see attached.

      Customer Answer

      Date: 07/02/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** **

    Koons Toyota Westminster is BBB Accredited.

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